Search Resorts in Yucatan Peninsula

"Was so excited for this stay and honestly the staff had zero customer service and most were straight up rude. I don’t know if it was because we were Americans or what but that is the sole reason we won’t be coming back. The property itself is absolutely beautiful but extremely huge with no tram or anything similar to get from one side to the other. So it’s hard for elders and small children to walk all day everyday and do the walking at the parks too. Was not prepared for that. We picked an upgraded room when booking and when we got there to check in they advised us that room wasn’t available and they would have to put us in a downgraded room with no refund for the difference. I thought it was extremely distasteful and unacceptable way to handle it. They didn’t apologize or anything just told us it is what it is…. Also you can only book dinner reservations at the concierge desk which they have 15 staff members standing there at all times more than half of them standing around chatting with each other not working and don’t answer the phones when you call from your room to avoid a long walk to the front lobby. When you ask for an kind of directions to get somewhere they act as though you should know and will point in a general direction. Honestly for what we spent I would expect more customer service. "

"Great time"

"Food needs improvement big time."

"We chose this place because we needed something good enough, on a budget, and last minute. This place was smaller than what I thought it would be, but that turned out to be good. I've gone to other large resorts and it gets a little tiring having to walk far to have dinner or needing a shuttle. They have one medium sized pool which was surprisingly warm. The beach area was very small, but it was clean. They have a sauna and steam room which were really nice. Their hot tub was unfortunately small and cold. The room was clean, air conditioning worked well, bed was comfortable, and staff were great! We enjoyed the meals at the Mexican and Italian restaurants. They surprised us with a bottle of champagne, cake, and decorations in our room for my husband's birthday. The food at the buffet was mixed. I was not a big fan of breakfast, but lunch and dinner had some amazing options. They change the menu every day and the asian food was delicious! I'm glad we stayed here. We had a great time and the staff were very thoughtful."

"Nice resort with friendly, helpful staff. Food was very good with great options. "

"Overall, it was a nice resort. Food was good, but not great. There was usually a good variety at the buffet, but that was hit and miss depending on the time. The ladies in the coffee shop were friendly, so we visited everyday. We didn't get to experience the beach as there were mounds of seaweed everyday. A few staff were pleasant but it seemed like others couldn't be bothered, not even a smile."

"Excellent resort. Lots of food options and everything was delicious. Each and every staff member was professional, polite, and kind. Property and room is clean and well maintained."

"Resort is new and very nice. Was not as fun or personable as other RIU resorts. We had partial Oceanview overlooking the public beach. Rooms very nice. Room service very basic. They charged us $25 to get the sheets changed as my son had got sick. We tipped $5 daily too... Overall enjoyed our stay and would recommend. "

"Good breakfast."