Search Hotels Near Shanxi Citadel, Hanoi

"This is a big, modern high rise, that is oriented towards a long stay business clientele, but also offers nightly rates. There is a rooftop pool which is very nice with a panoramic view of the city. The gym is also ok, but could use a better selection of equipment. I stayed in a one bedroom suite which was very clean and comfortable."

"Oh what a disappointing experience. Would NOT recommend and WILL NOT come back here.. They have ZERO understanding of what Hospitality means or what it takes to be in the hospitality industry Positives: - Booked this hotel primarily because of a water view… - the rooms are decent but not worth the colossal price being charged for them - the view from the room was good, of the lake opposite - The bell boys and the guards are very kind and helpful Negatives: - My shower door got stuck and i could not even open the shower door. Couldn’t reach the phone and was afraid that i’d break the door if i pushed too hard. Took me a good half hour to somehow finagle myself little by little. - The worst part was that when i went to the reception and told them about what happened and that they need to get this fixed before someone else has the same experience, the person at the reception, her name was ‘Tu Le’.. she started laughing and mocking me. No apologies were given, not a single sorry from them.. was just made fun of… maybe it’s a language barrier but this hasn’t happened in any of my travels - Everything at the hotel is overpriced. Just walk a little but around and there are lots of places to eat, coffee, ATM and convenience stores - You get 2 small little packets of powdered milk, maybe a few teabags and coffee and that is IT ! Good luck trying to make a decent cup of coffee or tea in the room - The rim of the toilet water hasn’t been cleaned in AGES from the looks of it "

"A great experience at the Marriott’s and n Hanoi."

"Must visit hotel"

"Stayed During the Tet Holiday; Hotel Staff were all lovely and helpful. Special shoutout to the Concierge staff, who were able to find us a City Tour Guide working during the holidays. We had an excellent stay and the Lotte Hotel Hanoi will be my first choice on my next visit to Hanoi"

"Even better than expected! Great room and excellent staff. Wonderful location."

"Unfortunately we didn’t get a chance to use the pool due to plane flights"

"We first stayed in a regular room and didn’t like the lack of windows and it needed updating . The second stay we were upgraded to a suite and it was so lovely, spacious, balcony, clean and so comfortable. We really appreciated it, thank you to the lovely staff, especially Hanna and Ahnna. Nice to be able to wash and dry clothes."

"Everything was great"