St James hotel guide. CitizenM Hotels hotel in St James, London

Although I have stayed at 5 star hotels on several occasions, I was amazed by the standard of service of this hotel. All the hotel staff were extremely polite and gave the true meaning to the word "valued" customer. From the first time I entered the hotel it was a different experience all together. Despite the good service at other 5 star hotels, I could always find a small detail missing. I am not picky, but when it comes to top service I know what to expect, and notice when something, as small...

Valet and doorman greeted us with a smile and remembered our name each time we left and returned! Wait staff in the dining rooms were so friendly and very attentive. Beautifully decorated for Christmas!

Friendly & warm welcome - first class service - very clean throughout, comfortable beds and quiet for such a central Mayfair position.

This hotel is superb , the staff were excellent form arrival to departure and there was nothing they wouldn’t do.

Can't get a better location, near to Piccadilly Circus, Trafalgar Sq, Buckingham Palace...the hotel itself is immaculate, the double room was of a reasonable size, the bed so comfortable and bathroom well appointed. Shower was excellent, complimentary drinks on arrival and cookies and cranberry juice / water in the room. Downsides..not many, view was terrible and there was a slightly unusual smell in the room which you only really noticed first entering.

A beautiful building, very tastefully decorated and furnished, staff could not do enough for us. Would definitely recommend.

Charming hotel, attentive service, very comfortable room and bed. Would stay there again and would definitely recommend

Beautiful place.. amazing staff and beautiful piano bar too boot!

The staff are so welcoming and the property is amazing. The garden is lovely and the room was very clean. Breakfast was excellent. Special shoutout for Moamen who was very helpful and welcoming to us. Thank you

First impression of the hotel was not great as the lobby and lift are very small. However I am happy with the room and found the staff extremely helpful generally. It’s great to hear the staff telling American tourists about the history of royalty :)

Beautiful hotel ...1 of the best breakfasts

The property is really lovely and modern. The room we had ( King, Trafalgar ) is very spacious and the amenities are good. There’s loads to select from their breakfast buffet and the staffs were great as well. This property is close to public transport…underground and bus and very walkable to Trafalgar Square, Leicester Square, Piccadilly, Chinatown and other tourist spots. There’s also loads of cafes and restaurants close nearby.

An exquisite hotel in a prime location within a short walk to top sights and restaurants. Next to Green Park tube station and Buckingham Palace. Outstanding service Throughout our 4 nights there. Fun bar scene with outdoor seating warmed by fires. Will book this hotel again!

Great hotel stay, couldn’t fault anything about this hotel. Great selection at breakfast. Rooms cleaned everyday, good standard of housekeeping. Aldgate/Tower Hill tube stations only 5 mins walk.

From our arrival at the property we felt very welcome and comfortable. From Marks initial greeting on reception to all orher aspects of our stay we were extremely happy. This business , 52.years in the making with Marks father and uncle is a very slick family run outfit. All staff we encountered including chambermaids were exceptional. They could all not be more helpful and gave valuable information where needed about things like where to get the Uber boat from rather than walking to the City...

Great service and super clean

Great staff. We mentined it was our anniversary on arrival at 1am (in passing) and next day returned to find a free bottle of champagne and signed card. A really nice touch. Staff were really helpful and friendly and hotel was really great quality. A fantastic place.

Greaqt room and good service with excellent staff

My daughters and I had a wonderful stay - the room was quiet, clean, extremely comfortable and furnished to high standards. The fridge had complimentary drinks and snacks which was a lovely addition. The terrace is lovely for drinks and amazing food. Breakfast was also amazing with every choice you could think of that a breakfast could entail. Staff are very attentive, welcoming and very helpful. A wonderful stay and would recommend to all.