Hotel dekat Syracuse Convention and Visitors Bureau

"The hotel is a beautiful, historic, and charming. We loved the old doors and carved wood; it was like walking back in time....all beautifully well preserved. The staff was warm and friendly and very welcoming. We ate at both hotel restaurants and the food and service were superb. The disappointment was our room was in need of renovation/updates. It was comfortable, but the walls were heavily stained and in need of painting and the desk chair was worn and the seat cushion had a lump in the...

"Had 2 rooms, booked the 2nd on-site as we had more people in our party than originally planned. Both rooms were unable to use the deadbolt locks, they weren't aligned with the door frame at all which was very concerning and we didn't get much sleep as a result. Hotel was old and needed renovations but it was clean and the staff was very professional and nice. "

"The pool area was small, bur it was good for the kids. The staff was nice, and check in/out was easy. Our room was fine, there was a big crack in the shower wall and the bed wasn't the most comfortable. This was our 2nd time staying here, because it is right in the downtown area and it is easy to walk to places. All in all this is a decent hotel, but I have definitely been to better hotels for a similar or lower price. "

"The meat patties were hard . The quality of food not good. No yogurt. No coffee left"

"I really enjoy this hotel, though it is very pricey. Room was great, clean, and comfortable. Breakfast is outstanding with the omlets. Paying for parking feels a bit silly, which is why I'm rating 4 stars (overall price and parking.)"

"I asked for more pillows and never received it. I stayed 3 nights and the room was never cleaned. "

"Staff was great. Amenities, not so good. Stay was Sunday to Tuesday -- restaurant was closed that whole time. Dirty, used Q-tip in corner of bathroom, overhead light and fan in bathroom not working, lip of shower between shower pan and bathroom floor was rusty, room heater was loud, TV had no channel guide and no access to apps that I could have logged into. No documentation in room explaining anything. "

"Breakfast was great there were a lot of choices clean beds nice pool good stay !!"

"We loved the pancake machine! The options were well stocked and the common dining area was very clean."

"At nowhere in the reservation process were we notified that 21 is the minimum age to check in. I have asked for a callback from a supervisor and still have not received one. We are greatly disappointed and wondered what would’ve happened if this had been a -20° day."

"Breakfast was fresh "

"Stayed overnight, nothing to highlight "

"Clean andfriendly"

"Parking was easy and secure, room was clean, easy checkin"

"Great"

"Always good "

"Staff was great, breakfast on the weekend was excellent!! The breakfast menu was limited during the week. Unfortunately the pool has been out of order for weeks and we were not told this. The housekeeping was only available every other day and they didn’t bring towels, they had to be requested. The bed was also very hard & the pillows were awful. We ended up getting an air mattress & pillows from Walmart for sleeping. "