Hotel dekat Taman Trelai

"Top quality room, clean and tidy. Comfortable bed for a good nights sleep. Friendly welcoming staff "

"Loved the bone china teacups in the rooms and at breakfast. The hotel also had parking which is rare in a city location"

"Room was large, comfortable and had everything you need for an extended stay. Contactless checkin instructions were a bit confusing but in the end I got to my room. The room was modern but could have used a deep clean. Hallways were very noisy due to a family in the neighbouring room (otherwise would probably not have been a problem). Onsite laundry room was not as described in the listing - only one washer/drier and no air dryers on loan and the room was not secured (lock broken). The building...

"Really friendly staff very clean and well presented room. Lovely bathroom and welshcakes as a snack ! 5stars thank you! Will be back "

"great location easy to park close by, excellent communication perfect for the university end of term pick up stay"

"Clean room help full staff and in a great location quiet but close to Cardiff and near a lovely park. Great bars, cafe and restaurants nearby."

"Friendly, helpful staff. Nice size rooms & could control the temperature of the room. Handy to have a fridge. The breakfast choice was great & the cooked breakfast lovely & tasty. Will definitely stay again. Good location for Cardiff Castle for the concert we were attending there & also just a few minutes walk from the shops."

"Breakfast warm beans came out after I had finished matresses saggy room dated Windows so filthy you struggled to see out which was ashame as across from castle "

"Nice p area by river. No shops nearby. No staff .0ther than 1 person helped me get room. Never saw him again . Couldnt get tv to work and ajdjacent rooms particularly above mine noisy also noise outside.No local information. Poor value ."

"Attention! There was NO hot water during the whole of our stay! When I notified the hotel via a WhatsApp text, they told me that the boiler had broken down and they were going to fix it. When I spoke to the person at Reception, he said that a technician was going to come in the morning, but there was still no hot water. When I asked for compensation, I was told that they would get back to me, but they never did! Instead I kept on getting emails to rate my stay and/or to contact Costumer Service....

"We did not get a code for check in and the phone number shown on the booking wasn’t working. We had trouble contacting the owner and had to find a way to contact them via different website. We ended up booking a different hotel and wasted 3hours outside the building. "

"Check in was hard work. Their communication with access to the property was none existent and we had to contact them via the booking agent as their details were incorrect. No one to speak with until the end when we were charged for damages to a sofa bed that wasn’t even used. Would advise you check everything and report anything you find as soon as you check in."

"Beautiful hotel, lovely amenities and helpful staff. Terrific breakfast!"