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Really nicely renovated hotel Food was excellent even just having bar menu in the main lobby it was delicious Good room service and rooms kept clean and well looked after The pools were a beautiful setting and good thoughtful touches like non breaking glasses for drinks by the pool plenty of sunbeds and towels available All in all an excellent place for 4night stay

Beautiful new hotel in a great location to explore Santa Cruz, we will be back, great value for money

Very pleasant experience, staff friendly and attended to you needs

It was our 4th stay at the hotel and we felt at home straight away. We had a beaitiful suite overlooking the sea and even had sun beds on our terrace. The staff are always friendly and very helpful. The breakfast was excellent and had a vast choice of everything you could ever want. We had a super time and can't wait to go again next year.

The hotel was lovely. Its motto is "Charm and Sensitivity" and it lives up to the title. It really is a very charming place. Everywhere in the hotel is spotlessly clean and well maintained. We could leave the patio doors to our balcony open and wake up to hear the waves on the beach below - very romantic. The housekeeping staff were lovely and Monica at reception very helpful.

Beautiful, rustic hotel close to the centre of town. Our room was clean and comfortable and we were well looked after by the friendly staff. Breakfast was fantastic too!

This is a wonderful relaxing hotel , loved it

From the first moment of our arrival to the minute we left, the staff were phenomenal and really made this feel like a special holiday! They really could not do enough for us! Beautiful hotel, beautiful little town and an amazing holiday!

Had a lovely time at the Mencey. Staff absolutely lovely and so friendly, hotel both grand in its colonnaded porches and cool inner courtyard, and comfortable, with many places to have drinks and food in the shade and chill. Spa very well kitted out (extra €18 a day) breakfast spread faultless. Grilled Seafood served on the pool terrace is particularly good. Pool is great, using salt water instead of chlorine. Food in both terrace and main restaurant delicious. Only note of warning, they are...

We booked a last minute short stay and after seeing all the positive reviews chose this place. Only ten minutes from the airport via motorway, we were greeted at the hotel driveway entrance by a very welcoming gentleman who was part of the concierge team who directed the taxi to the hotel reception and made us immediately feel welcome and at ease. On arriving at the hotel entrance the other members of his team took our bags and we checked in at reception, where we had the pleasant surprise of...

Overall myself and my girlfriend enjoyed a brilliant stay at this hotel, all the staff are extremely helpful and friendly. Our room had a decent view but wanted an upgrade spoke with reception and gave us a few to choose from with a price of course but well worth it as we got a fantastic panaramic view. If your taking a taxi to the airport I'd buy a ticket from reception as it's a fixed cost of €26... also complimentary room after checkout helps if you have a evening flight home but want to...

From the moment we arrived to the time we left the friendly attentive staff made us feel welcome and at home. Even the General manager made daily rounds to talk to guests and listen to their comments. Decorated in a colourful Mexican hacienda style it is beautifully appointed throughout with a number of quiet secluded areas in the grounds around the hotel and pool. The pool area is delightful, has an island and waterfall in front of a covered grotto, a children's pool and includes areas shaded...

We had a lovely stay at the jardines de nivaria- a fantastic hotel in a great location right in the centre of Adeje. It has direct access on to the beach and the row of shops and bars in Adeje. The recent refurbishment means the rooms are clean and modern but the hotel still retains the Art Deco vibe in the common areas. The staff are what make this hotel truly 5star though - always friendly, helpful and polite and we could not fault them. The hotel is aimed at the older clientele - which suited...

Outstanding stay. 5 stars in all areas.

The hotel is beautiful throughout, the choice of pools is amazing, the location is clean safe and a short walk to beaches and restaurants, the staff are so helpful and friendly. One of the best hotels we've ever been to.

The hotel is brand new. We were the sixth guests to check in. The hotel looks amazing and the staff were so excited to be working there. Great facilities and excellent service.

Received complimentary champagne on arrival. Staff were helpful and informative providing map of hotel, luggage was carried to rooms for us and room on arrival was spotless and beautiful. Exactly as pictured! Staff were a little slow to respond to our call about changing of bedding but other than that, were attentive and helpful. Breakfast was delicious with fresh food, lots of choice and a variety of juices and smoothies. pools were beautiful and area surrounding was spacious. Multiple...

An excellent relaxing stay, great rooftop area with pool. Breakfast was delightful. Comfy beds. Would recommend free parking at the harbour approx 800m away.

Service is on point, really amazing staff. Lorena at reception was very helpful. Rooms are nice and spacious. Pool staff were so nice, especially Ginscar. Breakfast could be better, the sausages were very oily and the hollandaise sauce on the eggs royal was not hollandaise, expect better from the Ritz. Housekeeping didn’t clean our room on the second day sadly, think there might have been a confusion when we asked them to come back later.