Search Hotels Near The Customs House, Newcastle-upon-Tyne

"Whilst the accommodation is basic, it’s comfortable and well located by the sea front in Shields. A few minor irks could be easily improved upon ( luke warm tea for breakfast, instant coffee!!! , not even filtered, full breakfast is good, but a smaller portion of beans would do most people) . Otherwise it’s value for money "

"Staff were helpful and polite. The room was clean, with an excellent view. But the bed was not very comfortable, and the heating was not brilliant. The fixtures and fittings were worn and dated. Breakfast was ok, but could do with a decent coffee machine as you would find in similar setups. So in short, a potentially lovely place that just needs investment to upgrade it."

"Stayed at Elmswood Guest House recently. It was a single room without an en-suite, which I was aware of beforehand and was absolutely fine for what I needed. Overall, everything was relatively clean, though there were a couple of details that could have been better.. some mould in the shower and quite a bit of hair next to the side of the bed. Nothing catastrophic, but noticeable. The stay itself was straightforward and did the job. It’s very much a “somewhere to sleep” kind of place rather than somewhere you’d go out of your way to experience. The only slightly frustrating part was the checkout process. I couldn’t find the dropbox for the keys when leaving, so ended up putting them back in the lockbox. The email instructions they send try to be friendly but were a bit unclear and not especially helpful in that moment. All in all, it served its purpose, just with a few small things that could be improved."

"Lights tripped twice on arrival, fan in bathroom very noisy. Lack of power points by bed. Didn’t replenish any tea, milk or toilet rolls. Windows didn’t open or close properly which meant you could hear everything on the street. Location excellent, very good shower and nice big room. Hallway smells divine. "

"Absolutely brilliant stay, really well equipped rooms, great value and helpful staff for checking in and out. Highly recommend!"

"Everything was perfect. Lovely room which was immaculately clean and well presented. Stephen and Neil were perfect hosts and clearly work really hard to ensure their guests have a lovely stay. Great location for everything in the area. We will definitely be returning in the future. Thank you!"

"Clean room, friendly staff, great value."