Hotel dekat The Shoppes at American Candle

"Everything was great with the exception of the rude, disconnected, nonchalant, and unpleasant hotel clerk who was at the desk when we checked out at 12:23 pm, Monday, June 22, 2026. That clerk has the customer service skills of brick wall. She was not hospitable at all, and certainly not an asset for your hotel. Her name is TT. She was relieved at 3:00 pm."

"What I didn’t like is in the middle of the night a client knock my door because she was in the same room like mine. It was a mess"

"Pictures online are very deceiving"

"Charged me an Expedia and then charged me again on arrival, then tried arguing with me about it. Room was dirty, dust everywhere, debris on beds and carpet."

"Hotel was conveniently located within walking distance to local restaurants and bars. Our room was "City view" and it was a bit loud but they give ear plugs. I would recommend a portable fan or white noise to help. It didn't effect our sleep. My husband and I stayed 2 nights and went hiking. Ricketts Glen State Park and Falls were 1 hour 20 minutes away and well worth the travel there and back for a great day trip. The falls were amazing! Also, hiked Bushkill Falls which was 20 minutes...

"Absolutely wonderful experience in the Poconos! The room was so comfortable & well done! I only wish we could have stayed more nights!"

"Traveling for leisure, requested a handicapped room as I walk with a cane. At no time did the person checking me in ask me to confirm what room type I had requested, I got a standard 2 dbl bed room with a tub. I requested a walk in shower. I thought it was odd that the front desk manager rather than walk around the desk to address a computer issue was sitting on the desk to fix the matter, but it was apparently easier. Once I called down to the desk I was upgraded to a king bedded room with...

"Room was clean and staff was helpful breakfast was okay needs to make sure food is hot"

"An older property for sure but definitely well maintained and very friendly staff. Would stay again!"

"Entire staff was very friendly and super helpful! The heated pool was very relaxing after a long day of hiking. Would definitely return!"

"Outside property and surrounding area was beautiful. Cottages look great from the outside however the one I stayed in needs an upgrade!(#50) The bedroom was fine(except for paint peeling on the ceiling) and the blinds and balance were outdated and fridge was noisy. The bathroom needs a serious upgrade! Toilet too low, mirror over sink to high, and tub didn’t drain. After two showers there was over a foot of standing water. Doors were not the most secure. I would have liked to have known...

"All was great"

"Staff"

"As advertised. Great place"

"Very cute and cozy place to stay. Breakfast was great 😃"

"Good"

"Clean room"

"Super stay"

"My husband and I stayed at this property for a getaway to Bushkill Falls. It is very well maintained, and the staff could not be friendlier and more helpful. DEE at the front desk was an absolute gem and is a wonderful asset to the staff. We loved our suite, the bed was comfortable, the kitchen amenities were perfect for our needs. Highly recommend."