Resor di Valverde

"À la hora del check in fue horrible no tienen organización y tratan a los clientes de mala manera y tuve que esperar hasta la 5 de la tarde para poderme chequiar, la luz se fue un montón de veces, para las comidas no tenían nada para los niños y las bebidas sabían a agua con colorante. Te quieren cobrar dinero por todo, hasta por la pulcera que te colocan si se rompe o se pierde. De verdad siempre estuve deceando ir a un hotel de Puerto Planta pero ese hotel no es lo que presentan ni la...

"El personal nesesita estar mas atento a las nesesidades del visitante en los comedores ni nos tomaban en cuenta ni acercarse a preguntar si nesesitabamos algo se que es buffet pero en otros lugares turisticos el personal es mas atento"

"Some staff were very kind and helpful, room kept losing light we had to call several times for help , there was random water coming into our room I ended up cleaning it with our towels and the towels were supposed to be replaced and they never came back . Bartenders and waiters were what made the experience really nice. You can't do much more with VIP but the private beach spot and one hangout spot so I wouldn't even suggest getting it. Food wasn't great either except for Saturday which was...

"This was a great experience the rooms were clean, nice and comfortable bed. We had the family suite and it was perfect. The food was excellent, the buffet was very good and the staff were excellent. The beach was beautiful and the waves were calm and we truly enjoyed our stay there. One name that stands out was Emily who checked us in and she as wonderful! This hotel resort isn’t overly big which is a A+ plus everything is just a short walk away!"

"In general the staff was friendly but poorly trained and had very limited communication skills. Suite was very modern but not practical. (Only mirrors in bathroom. Bathroom lights so poor hard to shave. Electricity failures common, water would cease running without warning. Particularly bothersome in the shower. Air conditioning so loud when on that it couldn't be used while sleeping. Beach had fancy beds rather than lounges, but no where near enough to handle the crowd. Guest joke, "ask...

"this hotel have excellent customer service, the food was good, the good experience start at the entrance with a very special person t name Ramon. Always greeting the customer with a happy face. I definetly will come back to this hotel. thank you,"