"My fam and I travel and stay at Ocean Shores often. We have our fav choise of Hotels, Polynesian was 1 of those choises. We always got in early before 4p check in, if rm is ready they always gave us keys. Last several times getting there before 4p they told us 4p checkin. I've seen customers get keys after coming in after us or heard desk calling to let them know rm is ready. I told my sister and her comment was if you book through Hotels, or Expidedia etc they will treat you second class vs if you book directly with the Hotel you get better service. The room gets a fire log we did not have one, my sister went and asked for one and the person at the desk said you did not get one because each rm comes with one, my sister Said we did nor get one the Person comment I guess I'll have to trust you. This is the 2nd time. The pool is always very cold. The room itself needs a lot of work, updated. We requested a "ocean view" we seen ships on the horizon. I will not allow my grand-son play let alone sit on carpet. Furniture badly worn out and dirty carpeting."
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