Impeccable guest service is the defining feature of every 5-star hotel in Bira. From the second you arrive, staff attend to your every need, whether offering luggage assistance and storage or providing in-room massages. On top of that, hotels have to feature top-rate amenities to be considered for a 5-star rating. These can include luxury baths, on-site spa facilities, pools, fine dining kitchens and knowledgeable concierge.