Hotel Shangri-La Hotels and Resorts di Air Itam

"We had high hopes when we arrived at Shangri-la Golden Sands and the staff were nothing but polite, pleasant and helpful throughout our stay. However, we quickly noticed that our bathrooms weren’t the cleanest - there strands of hair everywhere and a slight smell of sewer. There were plumbing issues - which the hotel fixed upon request. The dinner buffet was very mediocre and somewhat disappointing- only because I associated Shangri-la with better buffet food."

"Outdoor pool was good but many kids were jumping in to adult area pool and making lot of noise and splash. To order food in pool area took very long so we asked and system was not working properly as told. One staff mentioned we could go in to the pool with beverages but another one asked us to get out with the beverages as it was not allowed according to the rules so it was confusing to whom to follow."