Search Luxury Hotels in Akumal

"Room was a disaster. Drains in room did not work called for service everyday I was there. The drain in sink was fixed day 3 along with the shower handheld component. However, shower drain never was fixed and we had a flood in the room that reached out to the beds. My kids were showering and didn’t realize that it was overflowing on the fourth day. We called to complain someone came out and tested and said it was fine. I was told it was fixed so the fifth day they didn’t pay attention to it assuming it was fixed. Well, it certainly was not and just a bad flood all over again. The hotel did not want to compensate us in any way. "

"The hotel is so clean, and there were plenty of activities! We wish it were a little easier to get food at the pool and easier to determine where activities were taking place."

"Soda dispenser and modelo self service at each pool an improvement "

"Yes"

"The property is so clean and kept up. All the staff are amazing. The food is delicious. "

"Loved every thing! Beautiful resort, nice dining options. Great staff! My only complaint is about the actual room: The rooms could use a bit of updating. It would also be nice to have one room with two queen beds. I travel often with my adult son. The options are twin beds or a king bed with a couch bed. The couch bed was terrible, did not open and sub par for such a wonderful resort. Even so, I would go again! Everything else is wonderful. "

"Amazing location, great staff, very clean."

"Villas de Rosa is a hidden gem. The location is right on a beautiful quiet beach with great snorkeling right in front. The rooms are very spacious with everything you need. The beach bar has great food and amazing staff that make you feel comfortable. We will be back regularly! "

"Would highly recommend. We’ve stayed at many resorts in Mexico and this one exceeded our expectations. We wanted the higher end all inclusive feel but with more lush greenery. The staff was top notch and attentive to our every need - more than i was expecting but it was incredibly helpful. Every member of the staff would stop what they were doing to show us directions to a restaurant, give us tips on the area, etc. Every "