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"Clear room, efficient check-in and check-out process and helpful staff members. The location is excellent too."

"Close enough to city (2 stops away from Tokyo station). But after day surrounded by crowds and lights a welcome sanctuary to return to. Quiet location and so well sound proofed you'd never know it was a fully booked hotel. Stayed in quad room family of 4 with teens. No issues with space. Immaculately kept. Very functional design. If you have option to add breakfast buffet to your stay - do it. It's 4000 yen pp as a walk in but even that price is worth it."

"Good"

"Very ample room and great amenities. The lobby is very helpful and serviceable. Centrally located but the hotel has quite a few restaurants and other stores, including a 7-11 onsite. "

"The staff, and the head chef and everyone involved, were extremely helpful and very respectful. Despite our language barrier, everyone was polite and kind. Very sad to leave, but no doubt that we will recommend the Granbell to anyone. "

"Room is clean and quiet. Near train station and easy to catch taxi"

"Clean room and friendly staff and lots of extras in room. Made the trip very pleasant"

"Large rooms compared to the average sized room in Tokyo, staff was super accommodating and the view of Tokyo Tower is unparalleled. "

"Clean room, amenities were great and the breakfast in the morning at 25 floor was really good "