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"Clean room and staff were very nice. Let us check in early"

"This was hands-down the best experience I’ve had in hotel. A bit of background, I became disabled a few years ago, but previously I worked as a chef and also in a hotel. I asked for an accessible room if that was available. At the time I still was pretty unsure about London area, but I imagine it would have been very inaccessible as an older city. That said the staff, and clearly the owners doing the renovations had some accessibility in mind. The staff all learned how to use the ramp that they have on site to assist me and never once made me feel like it was an inconvenience. The food was spectacular! We had a very good sampling of the menu, but both me and my husband fell in love with their sticky toffee pudding I am still dreaming about it. The breakfast was extremely well done. Our server for dinner mentioned that it was “not to be missed“ and I’m so glad we took her advice. Every single staff member that we interacted with was so kind and so helpful, but I do want to give a shout out to John, who was there from the moment we arrived and seemed to possibly stay there himself because we never didn’t see him 😂 I only had to wave him through the window for him to come running with the ramp to gain access into my room. We will definitely be back next time we’re in London I can’t imagine seeing anywhere else."

"I cannot recommend this hotel for disabled travellers or those travelling with disabled people. Unfortunately, the hotel misunderstands the laws set out in the Equalities Act of 2010. When pointed out the misunderstanding there was an unfortunate instance with the hotel manager not accepting that he had misunderstood the law. Because of this issue I was forced to find alternative accommodation. I found that the Manager’s inability to accommodate me and his refusal to accept that he had misunderstood the law. It is one of the hotels in that area with a step free entrance for wheelchair guests. As I am concerned about the misunderstanding when the law is very clear. If you are considering staying here as a disabled, I would recommend working with Expedia to make sure you’re going to get access. I did call the previous night to confirm. It didn’t seem to make a difference. I would like to mention that as a guest it is your decision where to stay. When deciding where to stay knowing the difficulties I experienced be taken into account when deciding where to stay."