"This is the second time we have stayed at this resort. This time we went with our 13 year old daughter for her birthday.
Pros: The resort is clean, the staff are friendly, the security is great, there is a variety of food, and the pools are well maintained.
Cons:
1 - Upon arrival, the shuttle we booked through the resort took us to the wrong location. After a long flight, the last thing we want to do is sit in a shuttle for 30+ extra minutes while they try to figure out where we are supposed to be.
2 - We booked our room for three people and even upgraded our room when we arrived, however we were only given 2 wifi passwords for 3 people.
3 - One of the nights, the resort shut down the food hall and made everyone line up and get their food outside (in July!). The food was terrible. We had to go back to the room and order room service. We would have gone to dinner, but upon our arrival there were no dinner reservations available for that night.
4 - Our shuttle, which was booked through the resort was 45 minutes late getting us to go back to the airport. We stood outside, without being contacted about this wondering if we were going to make it to the airport in time.
Overall, we have loved the resort in the past. But this visit, they definitely fell short."
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