Hotel dekat Caleta Chac-hal-al

"Staff very friendly, restaurants are very good. But buffet is not great, always the same menu. The rooms are very far from the buffets. Not much happening around the pool, not even tv for the World Cup. Other all inclusive I stayed at have little snack bars around the property and by the pool and always cooked something next to the pool. Not the staff issue, they get five stars"

"Nice"

"Shower master room BROKE. Bath clogged. Couldn’t take a shower first 2 days. There is no beach 5 min walking distance as offered."

"Instalaciones antiguas "

"I love this little town. Been going there for many years and love the hotel. Staff helpful. There is no elevator for those who need one. We were on the 3rd floor which was fine but if you have issues it could be a problem. As I said I love the little town but they are losing their beach. The sargassum seaweed is a real thing and starts in the early April or so and lasts for a while. All of this saddens me but may not go again as it is not pretty and the staff was working continuously to...

"More comfortable beds. Place was great clean, nice neighborhood quiet. Wonderful area love all the convenience of the place in PA . But definitely needs comfortable mattresses. Loved the host. "

"The resort itself is beautiful and offers many great amenities. Unfortunately, our experience with transportation and guest pickup procedures left us disappointed. During our stay, family and friends who came to pick us up in a personal vehicle were not permitted to access the pickup area, requiring us to walk with our luggage to meet them outside the property. We found this inconvenient and unexpected, especially since we were not using a commercial transportation service. What made the...

"Rooms were clean, great and friendly staff. Food was bland with no flavor. Tropical fruits not available."

"Good"

"Property was nice. Staff was friendly. This is only my 3rd stay at an all inclusive and sorry to say this one would rank at the bottom. Disappointed when we checked in for a five night stay were told we could only eat at the restaurants 2 of our nights. Not that the reservations were full but we were only allowed 2 dinner meals at their restaurants. The rest would have to be buffets. This was never mentioned anywhere when I booked. Buffets were decent. Ate at the Caribe buffet our last night....

"My family and I have been going for years. We love the hotel and all the amenities available. Room service is great. The spa and gym are always great to use. The entertainment and staff are friendly."

"The property was wonderful and the staff was wonderful. Unfortunately, my only complaint is it’s a hour ride from the airport. But that’s no big deal. Absolutely loved our time there. The restaurants were great, even the buffet was great. And of course the pools were wonderful! We were there for a wedding and they did a bang up job making sure everything was perfect!"

"The food was amazing. The staff was incredible. The pools were delightful. Zero complaints."

"NO me gusto que la gente come en la alberca y dejan restos esparcidos, no deberían permitir alimentos en la alberca, de resto el personal muy amable y competente , habitaciones limpias, comida excelente en todos los restaurantes."

"The property is right on the beach! We were unable to get in the water and use a lot of the amenities, like paddle boards, due to the sargassum (which is on every beach in the Riviera Maya). The restaurant staff were very attentive and the breakfast was good. They made us a to go meal on our last day. There is no other choice for meals in the area, so you need a car if you want to eat elsewhere. Taxis were $400-450 Mex pesos for a one way ride to the nearest village. You get 1 bottle of water...