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"Basement room smelt musty or like moisture. Had to be changed rooms. Staff agreed it did smell. Moved to a new room. The room didn’t had any coffee cups. Also nowhere to put luggage, or anything really. The staff put towels on the bed and literally no where to put them other than the floor. Not well appointed. The staff were great though that’s the only saving grace. "

"Breakfast is good, missing boiled eggs and mutligrain bread though! "

"Very clean property, very centrally located, next to Victoria station, several restaurants. The only issue we had was the a/c heat unit went out in our room. They offered us to change however we only had 2 nights left and it was a lot to move. So we chose to stay and they brought a fan. Definitely need adapters for plugs. Overall a nice place "

"Amazing stay from start to finish. "

"Not bad but the location is not ideal - was supposed to be offered an upgrade and it wasn’t even mentioned "

"All was very satisfactory - good internet. Comfortable bed. Fan in room was a bonus. No sockets to charge tech was bit disappointing."

"Nice location and breakfast, room was clean and overall great stay "

"Ideally situated for royal Albert hall Hyde park etc Breakfast amazing and all the staff polite professional and helpful Bed large and comfy "

"The hotel was not nice at all, the rooms were okay but very small. The bed was itchy "