Central America hotel guide. Hard Rock Hotels hotel in Central America, Mexico and Central America
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Top Central America Hotel Reviews
Hotel Riu Santa Fe - All Inclusive
10/10 Excellent
"Comentarios y áreas de mejora Las barras necesitan un poco más de limpieza y el personal requiere mayor entrenamiento en la preparación de bebidas. Pedimos unos mojitos y sabían a agua. También pedimos una mimosa y sabía a agua mineral. Considero que deberían mejorar tanto la preparación como la calidad de las bebidas. En los bufets, los meseros necesitan más entrenamiento en atención al cliente. No demuestran suficiente cortesía y, en algunas ocasiones, dejan lo que uno ordena de una manera poco apropiada. También sería importante mejorar la calidad de los jugos, especialmente los de zanahoria y naranja. En una ocasión ordené toallas y me respondieron: “Míralas, agárralas tú”. Considero que esa no es una manera adecuada de atender a un huésped. Las tiendas de ropa y las áreas de artesanías también tienen un servicio pésimo. No me permitían mirar tranquilamente para ver si encontraba algo que necesitara. Cada vez que tocaba alguna prenda me preguntaban inmediatamente: “¿Qué talla busca?”. No me daban oportunidad de observar los modelos, verlos con tranquilidad y decidir si me gustaban o no. Me sentí muy incómoda y acosada por la manera en que me estaban atendiendo. Además, posteriormente dos de las empleadas me pidieron que, por favor, les llevara unos tacos porque ellas no tenían permitido salir. Me pareció inapropiado que me hicieran ese tipo de petición siendo yo una huésped. En general, considero que el hotel necesita mejorar considerablemente la capacitación de su"
Camino Real Polanco Mexico
10/10 Excellent
"Great room. Hotel is big, so expect a good walk to your room. Club level is very worth it"
Camino Real Aeropuerto Mexico
10/10 Excellent
"Súper cerquita del aeropuerto 10/10"
Hotel Riu Palace Las Americas - Adults Only- All Inclusive
10/10 Excellent
"100 %"
Sunscape Cancun All-Inclusive Resort & Spa by Hyatt
8/10 Good
"Very good service and value. Great beach. Able to do easily sign up for tours. Restaurants startint to convert to online menus. Please keep the old style of menus for overall experience. I don't want to be glued to my phones. I want to give order to waitstaff. thanyou."
Oleo Cancun Playa All Inclusive Resort
10/10 Excellent
"Wonderful atmosphere, staff was very attentive and helpful. Awesome experience"
Haven Riviera Cancun - All Inclusive - Adults Only
10/10 Excellent
"We absolutely love the Haven. The staff are amazing and the food was delicious. Our concierge Nacho always goes above and beyond and is a true credit to the hotel. Caesar at the serenity pool is great and he can’t do enough for everyone. We loved our stay as always and will be back in February."
Hotel Xcaret Mexico - All Parks / All Fun Inclusive - All inclusive
10/10 Excellent
"Xcaret was absolutely BEAUTIFUL! We came to celebrate my son’s 10th birthday, and overall, it was such a memorable experience. The resort is HUGE with so much to see and do, and honestly, we weren’t able to experience everything. But what we did experience was breathtaking. The food was great, the amenities were amazing, and there is truly something for everyone. There were a few things that unfortunately left a bad taste in my mouth. Since this trip was specifically for my son’s 10th birthday, I asked about a birthday cake and/or decorations. I wasn’t expecting anything extravagant and was even willing to pay if it wasn’t complimentary. I mentioned that we were celebrating his birthday when we checked in, but nothing was offered or explained. On his actual birthday, I called to ask again about a cake, and still nothing really came of it. The following day, I called again and asked if we could get a cake, and we were told to just order a dessert through room service. We were given two empty piñatas, which was basically the only birthday acknowledgment we received. Thankfully, I packed a few little decorations for the room because I wanted him to feel special regardless. And honestly, I’m glad I did! Another issue was the lack of instructions. After we declined an upgrade, we weren’t given any information about how restaurant reservations worked or how to navigate the resort. It was basically like, “Okay, move along.” The resort is SO huge that we didn’t even"