Hotel dekat Central New York Playhouse

"Our stay at the hotel was disappointing due to several service and operational issues. We had reserved two rooms and specifically requested that they be located next to each other. However, upon arrival, we were informed that the room assignments had been mixed up and that no adjacent rooms were available. This was inconvenient, especially since the request had been made in advance. Another significant issue was that our room key cards frequently failed to work. Nearly every time we returned...

"nice bed"

"Easy parking. Walk to SU. Nicely renovated. Staff were super helpful and accommodating. After I checked-in at night, I asked the staff at the bar if I can put my mini ice pack in the freezer. She was very helpful and went extra miles to take my mini ice pack to the basement fridge. BTW. They have mini fridge in the room. In the morning, another lady at the front desk gladly and swiftly retrieved my mini freezer pack from downstairs upon my check-out. Had a nice night sleep after a hot shower."

"Everything was amazing, only issue we had was the spotlight a foot away from the window shining in, made it seem like daylight outside even with both blinds closed. Other than that, staff was very friendly, breakfast was good. Would stay again"

"Clean room, excellent front desk reception person"

"Beautiful historical hotel. Front desk was pleasant. We only were stopping on our way to Canada."

"Old building. Broken air conditioning but they gave us a fan. Probably great in winter."

"Toilet seat broken. Tv and WiFi not working even after resetting multiple times. Stains and holes in duvet. Curtains broken- didn't close all the way. Had to use hair clips to keep them closed so people didn't see us undress and maintain privacy. Walls peeling and like dripping. Light in ceiling doesn't work. Although it looks like they tried to upgrade, there are small details they miss. Staff was nice but next time the cleaners/ maintenance people need to fix things."

"The location, the decor and furnishings, especially the layout of the suite were all good. However, there are several shortcomings that hugely let down the profile of the property (e.g.,upscale restaurant onsite) and hence the guest experience: 1) Housekeeping - it was not spelled out clearly during check in that it was by request only, but mentioned in fine print on the jacket for the access keys, which is easy to miss. There was no literature related to the property in the room (nor was a...

"Overall nice property"

"Nice shuttle to the airport. Saved an Uber charge at 3am!!! Great breakfast spread."

"Loved the location, plenty of dining opportunities."

"The staff was great and the pancake machine was very entertaining!!"

"Our bathroom door did not lock"

"Clean, comfortable beds, and friendly staff"

"Place is updated with nice renovations and hardwood flooring. Also had a microwave, fridge and TV. Really great value on the dollar. Close to Trader Joe’s."

"We checked in at 11:00 p.m., but our room wasn't ready until 12:30 a.m. The delay was very frustrating, especially after a long day of traveling. Unfortunately, the staff was not friendly or helpful, which made the experience even more disappointing."

"Great and affordable property near Liverpool I would def stay here again. Shiny and new!!"

"Very pleasant. More towel changes and needed. Also garbage take out daily. More food for the crowd flow. Other wise great place to stay for families."

"The Internet was very weak and spotty. I had to use my own phone hotspot to watch TV as there was no wifi signal. The tub needs non slip pads or mat as I slipped and almost hurt myself. Staff was friendly and helped as best as they could. The elevator is a big plus as well"