"We paid a premium price for a premium hotel room for three days. Unfortunately, the air conditioning did not work properly in any of the three rooms we were moved to. We set the AC at 70 degrees. In the first room, I woke up in the middle of the night hot and the room was 78 degrees. I had to open the sliding glass door to cool the room down. When they concluded that they could not fix the AC, they had us move to a new room. The next room had the same issue. Another miserable night. They then had us move again. In an effort to "compensate us" for the inconvenience, they moved us into a slightly larger room and provided a van service to the cruise terminal. Unfortunately, the third room suffered the same issue, to a slightly lesser degree. My wife and I felt a price reduction was in order. They never offered. Very poor customer service for the inconvenience and non-working air conditioners. I should have moved hotels after the first night, but I was assured that the problem would be fixed by moving rooms. That did not occur. Breakfast and appetizer dinner were very good. That is why we stayed when we should have left. "
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