Search Hotels Near Cinemark Strongsville at Southpark Mall, Cleveland

"Staff was friendly. Place was very clean. Room was very spacious. Great location "

"Got a text that day to e elevator didn’t work. The they lost power making it unsafe and would not give a refund and hotels dot com wouldn’t help. It was dirty and creepy "

"We arrived with a power outage. The staff did the best they could. When the power did finally come on the next day, it wasn’t the cleanest. In addition, they are having payment issues with Expedia. Overall, the staff was kind. "

"Heat worked well cozy room sheets very wrinkly some areas had an old smell, like the ice room. Cigarette butts in elevator"

"One of the desk workers was absolutely awful....the power went out for my first night that I was supposed to check in so I never was able to check in obviously so they called me a no show when I was there 2 different times to see if their power came back on....so she called her manager came up with other excuses for 30 min then proceeded to tell me she had no room available for my second night that I had a reservation for...I want my money totalling refunded so we will see if thst happens!!"

"Was good but at the time to check in the staff at the front desk was texting on the phone and he was looking at me but still texting, other than that was okay."

"I’ve stayed here twice and both times there was an issue. Both times the issues were kind of out of their control but how the front desk staff handled them was really unacceptable. This last time, there was a power outage so they couldn’t honor reservations when I arrived to try to check in. Ok, no big deal, this stuff happens but they told me they tried to call a couple hours ago but no one answered. Again fine, but I asked why they didn’t leave a voicemail and I was just told it was because they were trying to everyone. It only takes 10-15 second to leave a voicemail and say they are having power issues and have to cancel the reservation and if there are any questions to call back. Simple and basic customer service. Instead of giving me plenty of time to make other arrangements I’m left with my metaphorical pant down. Please, just leave a voice mail next time. Easy. "

"Actually had to find different accommodation to power outage from wind storm Property seemed ok & would probably stay again if in the area"

"Dusty"