Search Hotels in Colonia Emiliano Zapata, Cozumel

"Good food and vety good staff. Friendly."

"we stayed at Jungala Hotel, Great property, the rooms are spacious and clean, hotel has daily shows at the Mexican town, forgot what is called, the water park was awesome, our kids had a blast. Melani our concierge went above and beyond to make our stay superior, she really stand out and made the difference. Would definitely come back. "

"Loved the restaurant selection here. Never really a problem to find a place to eat every night that’s not the buffet. Drinks selection was unlimited and they even set up extra margarita stands every night. Loved the abundance of wildlife. So fun to watch the monkeys every morning, the coatis every day and the kitties by night. "

"Room cleanliness and condition were exceptional. Restaurant quality and service was amazing. Breakfast and lunch buffet not my favorite, but better if you go early, food goes fast. Favorite area was the adult only pool area. Loved being connected to Xcaret Park, easy walk. The lush natural habitat and animals was what brought us to this resort, away from concrete Cancun. "

"Our experience at the hotel was very disappointing, especially considering the expectations we had before arrival. The initial room we received had a strong damp smell and did not feel clean or properly prepared. We had to go back and forth multiple times with the front desk to resolve the issue, and despite initially being told no rooms were available, another room was eventually found after insisting. The overall service was inconsistent. Staff offered assistance at times but did not follow through, and communication was unreliable throughout the stay. Even when trying to resolve the situation through Expedia, the hotel was unresponsive. This experience fell well below expectations, and unfortunately I would not recommend this property based on the level of service we received."

"Overall experience was mediocre. Room didn’t feel too clean. "

"This place completely ruined every other trip for me… in the best (and worst) way possible. I genuinely grieve leaving it. Nothing compares. The food? Unreal—every single bite was perfect. The staff? Beyond exceptional—so attentive, so warm, truly over the top in the best way. And the aesthetic and atmosphere? Absolutely stunning… it felt like a dream the entire time. I loved everything about this place and this trip. If I could relive it over and over again, I would without hesitation."

"Clean rooms Staff is very polite Perfect "

"BEST RESORT for everything. "