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"Excellent services"

"Not a great stay, the property is not well maintained and the food and beverages are not great. The staff is amazing but it doesn't make up for all of the shortcomings on the property. Not at all like any other Secrets properties and for sure not a 4.5 star experience"

"El area de alberca y la playa están muy padres, amplias, limpias agradables. Las habitaciones amplias, en general comodas. Si ya tienen sus años, pero están en buen estado. Al personal le falta estar a la altura de la marca Camino Real. La comida está regular, falta atención de meseros y el ambiente en la cena no es buena y nunca apareció un capitan que pusiera orden."

"Only two options for breakfast and lunch buffet. All the other ones you have to make a reservation. The room had amazing views and the staff is very friendly"

"Should be called PARTIAL OCEAN VIEW even though the listing was titled oceanview. Otherwise the place was huge and the best part was the staff who were super friendly. It’s in a secluded cove which means that other than the food they have (which isn’t included, and is reasonable but expensive by Mexico standards) you’re probably taking a 10 minute taxi for a cappuccino etc. The breakfast was yummy. The cove was nice, undertoe a bit strong for little kids. Also, there was a stingray which was pretty cool, common in that coast."

"Very nice boutique hotel with nine rooms on a bluff overlooking Conejos Bay. Excellent pool and about a 15 minute walk along a steep trail down to the beach. Room was very nice and many rooms have ocean views. Nice breakfast is included. Food and drinks in the restaurant were also excellent. Staff were very helpful and service was great. I don’t like big all inclusive resorts and buffets so Casa Ceiba was my kind of place and I would highly recommend it for travellers who have similar likes. Shout out to staff members Memo, Kelly, Giovani and Rosie in particular but all the staff were great."

"Todo muy biensi lo recomiendo EXELENTE"

"The rooms are big and comfortable. I cannot complain about the rooms at all. Plenty of storage space if you come with alot of clothes. Clean maintained. Water bottles restocked daily. Always enough towels. I had lead in room caregory giving me a view of a tennis court... I don't particularly like that the layout of the resort is so huge and requires a trolly to get around everywhere. I was on 8th level and it goes to 10 levels but no elevators. Resort architecture is unique design but i don't like having to rely on trolly to move around. I came in slow season so it was usually no issue to get on. In busy season i imagine it gets wild to try and get on. If you travel with a baby and a stroller like i did, it's very inconvenient. If you are someone with mobility issues, this is not a good resort for you. Food was most disappointing in buffet I've ever had in Mexico. I had food poisoning the whole week. Drinks from bars are not that great. For carbonated drinks they use pepsi brand and they tasted very off. Orange juice at bar tastes like tang mix...i felt like i was consuming in Cuba. If you know, you know.. Beach that is at resort is not great for swimming. Drive 12 minutes out to la entrega or Maguey or la crucecita and it's by far better for swimming. Some waiters not very professional. They lack proper customer service. Not alot of English speaking staff either. Pool on 7th floor nice to swim, but tempurature of water is too hot. Wouldn't return. "

"Got the cheap room in back no view but nice pool and breakfast included. Not a lot of affordable options for dinner mostly private resorts between hotel and beach but we could sneak through. "