Dawan Holidays from Rp37.280.226

Sanctoo villas is beautiful accommodation and the people there are wonderful. We stayed for three nights in total and stayed in the “llama room”. I’m not sure what classification of room this is as it’s not actually what we booked. Word of caution. We booked a family suite and included the ages of the children in the booking (6 and 9) and were charged as such. When we arrived the suite has one bed and we were expected to sleep in one bed with the four of us. There was a sofa they offered to put a sheet onto at an extra charge but this wasn’t suitable. We paid to upgrade our room in the end but this would have been a real problem if that wasn’t available. Other than that, the zoo is great, the pool is lovely and the grounds are beautiful and well kept. The lemur apartments were a real treat. They are in the zoo so you are right in with exotic birds, lemurs and a wallaby. A real treat (be prepared for an 0600 wake up call though from the animals. This room specifically) The chef is awesome. The food was beautiful. Everything we ate was of high quality and there are a good few children’s options. The serving and reception staff are a credit to the hotel and our girls loved talking with them. It’s billed as a 5 star hotel and there are some minor bits that stop that. Can’t charge to room, they do a 3for2 beer offer, we ordered two but didn’t see the offer and they didn’t make us aware charging for 2 with no third. In room drinks average etc.

Everything was perfect except for food options which were limited. Lunch and dinner were very average.

Quite simply this was the best hotel my wife and I have ever stayed at. The hotel is small and personal without being claustrophobic. All the staff, of which there are many, are so friendly and helpful and went out of their way to make our stay so special. Everyone has a smile on their face. Well done to the management for maintaining such a positive attitude with their team. The architecture of the hotel is perfection. We loved our room. The food and drink are of a high standard and yet reasonably priced. I loved the ease of using the hotel app to communicate with front desk and room service. All our requests and questions were dealt with immediately and to our satisfaction. We stayed in a double room villa which was actually two separate identical villas sharing our own large private pool. We even had a sea view. Any negatives? Not really. One of the lights in our pool was out, the plug in the bath didn’t make a perfect seal so drained out slowly and the tapas bar was closed on a couple of the nights we were there. Did it spoil our holiday - not one bit. My only regret is that we didn’t stay longer.

We didn't like shower are