Cari Hotel di Alberta

"Très bien situé dans la ville de Banff. On peut se promener à pied dans le village. Le personnel est très accueillant et aidant. L’hôtel est propre et la chambre a répondu à nos besoins. La cuisinette nous a permis de déjeuner dans la chambre. Je le recommande à tous."

"Rooms had everything you needed and lots of activities on property to do (hiking, pool, restaurant.) It was easy to get into the Banff town with the shuttle available, however it does fill up quickly so get there early."

"Good in overall"

"Very friendly staff, walking distance to where I needed to go and amazing views."

"Very loud fan in the bathroom, the shower was partially clocked so the water was spraying at reduced capacity, slippery bath tub - no rubber mat for seniors with reduce mobility. Excellent service and great food at the grill & bar there."

"Part of the problem I had was me. I booked a room through Expedia and didn't notice that they only had one guest down. I booked with the spa package. When my wife and I went to the spa to book a time for the spa we found out that had only said there would be one person in the room so only one spa package. Sent back to check-in we were told by front desk that since it was booked theoughe Xpedia they couldn't help me to contact Expedia. I contacted Expedia and was told they could do nothing. So...

"Room was clean ..."

"I would not stay here again. This is a 2 star hotel at best. Small little bugs crawling all over the bathroom and broken bathroom fixtures. Beds were terrible. Thank goodness we only had to stay one night."

"Great place to relax and use a starting off point for some great lake adventures."

"Perfect location and wonderful views "

"The staff, from the beginning to the end of our trip, were exceptional. Everyone was incredibly friendly, attentive, and genuinely eager to ensure that all of our needs were met. The hotel is situated in one of the most breathtaking locations imaginable and offers outstanding amenities, including a wonderful spa and beautiful pools. The golf course was impeccably maintained, and the scenery is truly second to none. We thoroughly enjoyed our stay and would not hesitate to return. While the...

"This property is special, beautiful views and hospitality is high from the staff, but the individual rooms are pretty run down and years behind on upkeep. You’ll see animals on-property, so there are trades to be made on accommodations, but it’s close to town and busses are easy out front."

"Staff was great - two outdoor hot tubs was nice to have room. Also had bear spray to use so didn’t have to worry about that. Underground parking was nice as well - great place!"

"The Otter is a fairly new property but it's already looking hard lived in. The common areas need better cleaning especially vacuuming, corners are banged up, hallways aren't clean and the elevators are grubby (and really slow). It's modern but that doesn't mean it's luxurious. Saying this is a luxury hotel is not accurate. We paid $800+ for our room for one night. It was at the back with a view of the alley and trees. Not worth it! The rooms are cramped, there's no sound proofing (people in the...

"Close to airport, great pool and slide, great staff"

"Anxious owner. Very high $150 deposite, threatening to take if we damage. Clogged bath tub drain. Very poor lights in the room, plug damaged hair dryer. The service at the cafe was excellent. Food was great. The waitress rooms was excellent."

"Great location in Banff. Staff very friendly and the room was a great layout for a family of four."

"Overall it was a great place to stay. Only thing missing were usb outlets to charge devices."

"The WiFi network was so weak, it could not load anything and disconnected constantly. It was not worth using. The beds were terrible! Very old, uncomfortable and noisy. The shower drain was clogged and slow to drain. The shower curtain was so threadbare, there were holes in it. Overpriced for what you get"