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"I usually never post a review, but this is nevessary. Upon arrival, the property was very clean and the staff was very courteous. The front desk check in was a bit hectic, however, very accommodating. The room appeared clean, but dated. Although the floor was mopped, it was very sticky, there were no wash cloths and only one hand/bath towel available for two guests, but It was quickly remedied upon request. Downside, we paid for a day bed by the pool but to our dismay the hotel double booked and we were unable to use it. When speaking to mngmt., we were first told, 'we do not handle the booking for pools', as if we made it up. We felt they should have been more accommodating, as we were paying guests. Eventually, after speaking with next level mngmt., we were promised a refund. The hotel caters more to the cruise line clientele, as they offer all of the amenities, as their paid guests cam enjoy, by purchasing a day pass so with that, paid guests have no first choice privilege and you are definitely overlooked. With the offered day pass, the paid guests miss out on what you look forward to enjoying. Over priced with extra hotel taxes, just not worth it. "

"Beautiful resort, clean and nice. House keeping was very up to date."

"Unfriendly bar staff Clean room Spotty internet service Outdated clock/radio - clock did not work Staff at reception desk was quite helpful Service at restaurant was efficient "

"So much fun. Delicious food and so many options. Room was clean. "

"We were on the 6 th floor our room was fine our friends were on the 3rd floor and said their rooms were very aged with dirty curtains. Bar staff were not consistently nice, tipping didn’t seem to help which makes me wonder do they get the tips? Reservation dining staff were very friendly with really great service which to me is more Riu palace typical. We had Randolph at the buffet multiple times and his service in his section was FANTASTIC. Which again is more Riu palace experience. At EVERY Riu I have been to, arrival drink and someone takes your luggage to the room, now I don’t need that but typically the person explains the resort to you and gives tips to enjoy your stay. Front desk service top notch. This location has some work to do. Room amenities needed extra towels and such, fast service. No convenience store which seems to be at every all inclusive resort I’ve been to. There wasn’t a place to get tums, ibuprofen or just something you may have forgot. Bahamas is beautiful and this location has a beautiful beach but again this location needs some work. If it was the first Riu I went to I wouldn’t go to another Riu"

"This is a great property in an amazing location! Many restaurants and shops all within walking distance. The staff were very friendly. Our housekeeper, Angelique, was the best! She made us a different towel animal each day with a fun sweet note! We loved having a Starbucks inside the hotel! It's on level 2 which is conveniently on the way out to the beach. The lobby has ice water with fresh fruit in it daily. The entire hotel was very clean and they always had clean towels ready at the beach. "

"Room was clean and only problem was the thermostat kept going lower. The bartender, Nathaniel was wonderful as were the food and drinks in the first floor lounge. "

"Great location and the staff it’s amazing. Thank you Melissa and Janice . "

"Yes"