Cari Hotel di Puerto Rico

"It seemed nice online but it needs some work. The guest parking lot is in disrepair and the walk to the lobby was dotted with large piles of horse poop. My room had dirty footprints on the tile and the rug needed to be vacuumed. I told them at the front desk in the morning but no one came so I cleaned it myself with a washcloth that was hanging on the shower curtain rod. The pool is nice. Lots of chairs!"

"Rooms and property are beautiful and the staff is great. The wifi is not included, you have to pay for it by the day. The parking for guests is also not included. Be aware that the beach front is bayfront and there are no waves and the sand is only in the beach. Once you are in the water it is seaweed and rocks. It was a great base and amazing room to come back to after exploring all day but don’t plan to spend your whole vacation on site unless you just want to drink and sit in the pool."

"The rooms were clean, hotel staff was great, pool was overcrowded on the weekend. This resort is expensive. Try to dine local. The staff at Ocean Breeze Restaurant was rude."

"Hotel was beautiful and well maintained. Staff was friendly and helpful. Check in was horrible experience. Check in time was supposed to be 4pm and we had to wait in lobby over an hour and didn't get our rooms until 5:30pm and we only had one night stay so it threw off our entire evening and we didn't get to enjoy the amenities. They did comp our parking at my request for inconvenience which was nice."

"First and foremost, there is no water in san juan. Expedia is not doing their due diligence and putting a travel advisory before booking. Thank God la concha had water. Hotel is beautiful. Some of the workers at the restaurants acted like we didnt exist and it was on more than one occasion. Serafina food is amazing. Estefany at Aqa is amazing!!! I wont be back to puerto rico but the la concha will be missed"

"I stay here every time I go to San Juan. Staff is amazing and has everything you need in one place if you don’t want to leave the resort,"

"Beautiful property- 2 suggestions- more sit down breakfast options- didn’t open till 11 am. Only 1/3 hot tubs fully working. Pools amazing, water park - very fun ( can not bring drinks or food in, but you can buy food and drinks inside water park). Did not visit spa, private island was a nice way to spend an afternoon."

"Great view great area"

"The staff was very friendly and helpful. When we came to this property we were pleasantly impressed by the cleanliness of the room, the grounds and the pool. It’s just a 10 minute walk to the beach and centrally located in walking distance to other restaurants and shops. I recommend this hotel for single travelers, couples and families."

"No water for over 12 hours and the beach is located across the highway you will have to go up stairs and cross the bridge not how it was showed on the website:"

"The beach and the pool were amazing! Staff is helpful overall fun great trip with kids"

"Celebrated my honeymoon here. I am planning on celebrating my one year anniversary at the same place. Wonderful staff and very clean resort."

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"The beach was wonderful and the food was good. My favorite was the café colado. I absolutely loved the coffee. I believe areas to improve would be housekeeping. Our room got cleaned only once. We ran out of soap and toilet tissue and had to go to the front desk."

"The best overall"

"Regular service"

"All the staff members are respectful, helpful and friendly. The property is in very good condition."

"Good hotel with no real complaints. Cigar lounge a brilliant touch, restaurant was excellent! But the hotel rooms need upgraded if they want to drive value for both clients and stake holders. Investment in property is visibly missing!"

"Non-working: charging outlets by the bed, kiosk by the pool, room keys, hot tub jets, washer and dryer. Dirty pool and several requests before water, towels, and coffee sent to room. Disappointing stay for the price."