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"Large well maintained grounds. Reception Staff was very attentive. Joseph was especially kind and helpful. Room was small but offered great views Ann was comfortable for two. Lee, dining room host was wonderful. Shuttle service was a bonus to get to and from various locations. Victor from Heritage booked several activities and cabs for us. He was always available to assist. On-site dining was excellent with breakfast buffet included with our booking level. Highly recommend this place. "

"Overall a lovely property with nice service people. The front desk and the ease of information could certainly be improved. The game drive was slated for 10 people max, and we were brought to the truck already full and asked to pile in. 14 people in the truck, this was my least favorite activity as although we saw some animals you can see much more in other places. I was charged by Expedia for an extra person. The activities needed to be paid separately ($25 per adult and half for children)....

"I liked everything except for the fact that the menu does not give many options."

"The place is very clean with warm water.Staff friendly , polite and prompt in attending problems.For example,it took only a few seconds after contacting the reception to get another card to use when my door card was not working ."

"Nice breakfast!Exceptional customer service!Would highly recommend!"

"I had a lovely stay at this hotel. Very warmly welcomed by both Grace & Gamuchirai who are delightful. I really enjoyed the restaurant area and the ability to have my breakfast outside beside the bubbling brook was just fantastic. The food was exceptional and I particularly liked the banana yoghurt which I don't see very often in the UK. My room was nice-quite basic that it had all the amenities that I could ask for. Importantly, it was secure and I felt safe. I was in room 137 and note that...

"Bed was comfortable nice aircon, staff were really helpful "

"Great place to stay. Facilities were top notch, staff helpful."

"The host were great. We enjoyed the experience of observing the black eagle and learned a lot from Chris, who has years of experience with this particular pair. Chris and Debbie went out of their way to make my birthday special. We really loved our time here! This place comes HIGHLY RECOMMENDED "