Hotel dekat Diamond Island

"Hotel is complete trash. Our room was not even cleaned. Looks like they went in and picked up trash and made the beds with dirty sheets. When I went to front desk they kept saying my room was clean and they didn't have any other rooms. I practically had to beg for clean sheets to put on myself. When I asked housekeeping the next day to clean our room because it was completely dirty. They came in and swept but that was it and they put the dirty stuff on the floor piled back up on the bed....

"Absolutely disgusting hotel. Terrible neighborhood. They dont even have a front desk clerk...they literally outsourced it to India. You check in through a machine with an Indian dude on camera who was impossible to understand. 100% the worst hotel I've ever stayed in."

"Great place for price. The keycard mechanism did not work and never locked."

"clean room, staff friendly"

"Beds were clean and made handing cap parking was right out front of room."

"Amanda was great. She made check in easy and pleasant. Bed was very comfortable and room was clean and well kept. Good experience."

"Staff was ok. Good bed."

"We stay here frequently as a stopover traveling from Midwest to East Coast. We are not looking for luxury or adventure, just a safe, clean, comfortable place to spend the night quickly accessible from the Thruway. This hotel has consistently met those expectations year-in and year-out. Breakfast choices are above par. In our experience, it is the best of multiple hotel options at this exit, and we have tried several. "

"Took forever"

"There was a storm in the area which knocked out soem of the amenities like the TV, but that was not their fault. The staff had to unlock our room door for us as the card feature was not working. The staff had to work extra hard to accomodate people. The room was clean and comfortable. Good staff tryign to make the best of a hard situation."

"Front desk staff was amazing. Hotel was clean besides outside trashes were overflowing all weekend. Do not care for the etiquette of the cleaning staff. I have stayed at this hotel twice in 4 weeks and both times the cleaning staff has not only knocked on our door 2 hours before check-out time but tried to come into our room both times. I understand the want to jump on rooms as soon as possible, but when a guest hasn't checked out, it's absolutely unacceptable. To not only be knocking on a...

"Room started leaking during a storm. Paint fell off the ceiling and water was dripping on the AC unit plug."

"The room was clean and the lady at the front desk was helpful the first night. There was rarely someone at the front desk, tho. However, the room had some maintenence issues. There was tiling in the bathroom that was very sloppily repaired; there was a big patch of peeled/missing paint on the walls; the interior of the closet was missing a panel or mirror or something. There was no hair dryer. I know the power outage was not your fault, but we did not get breakfast and that was a bummer."

"Breakfast disappears early with no restocking. Was empty by 8:30 when breakfast ran until 10:00. Watch your charges. Last the a $50 extra charge appeared in our credit card. Told it was a mistake but credit card company had to fight it."

"The rooms were great and the breakfast and fitness room were both very nice. The pool and hot tub were great also and very conveniently located by our room on the first floor."

"I booked a 1 bed with king...I am give 2 gween room...right away went and said something, desk tells me that's what Expedia booked for you..I showed my reservation and she said stat strange..but I can't do anything..you booked 3rd party..want Hilton points, I said I can't spend points or it won't make my bed correct...bad place...no parking and bring your laughter for breakfast.."

"We were just traveling through and stayed here now for the second time. Nice, clean rooms, no weird smells, updated."

"Staff very helpful. Room nice and clean. Tim was really helpful at the desk."