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"Owners of the hotel, please read this review. I visit Canmore at least once a month with my toddler, and this was our second trip in two weeks. This time, I chose a more budget-friendly option (around $185 for a Saturday night), so I kept my expectations low. That said, the experience was disappointing. The room felt very outdated, and I found several dark hairs on the shower walls and even on top of the bathroom door. I understand housekeeping can miss things, but it still doesn’t feel good as a guest. The shampoo and conditioner dispensers were also very old and worn. There was no microwave in the room, which was inconvenient with a child...I later found one in the shared laundry room. Not a dealbreaker, but not ideal either. The TV remotes were greasy and sticky; I had to clean them myself. The chairs looked extremely worn, one with a visible white stain, giving the impression they were past their usable life. On the positive side, the beds were comfortable and appeared clean. However, the biggest concern was finding a small bug in the bed in the morning. I initially feared it might be a bed bug. Later, I developed three large, itchy bites on one leg. I can’t say with certainty they came from that bug, but the situation was unsettling and unpleasant. The staff were friendly and kind, which I appreciated. But overall, the property needs attention: better cleanliness, updated furniture, and proper pest control. Unfortunately, I won’t be returning."

"Our first room was right beside the elevator (not ideal) but we thought we’d see how it went. Got settled into the room and decided to watch a movie. Couldn’t get the tv to work. Hotel personnel couldn’t get it to work either after a couple trips to our room. They moved us to another room… by this time we had about an hour left before we were going to sleep. Didn’t realize how out of the way the pool was and you had to go outside. Other than that, it was ok. Not worth $300! Won’t be back for another stay."

"Nice place to relax and unwind. The staff are very accommodating to their guest. Beautiful place to stay and be with the nature."

"Clean room, pool was great for the kids. Breakfast was a little sad but it was free."

"The pool and steam room are out of service. And the room smelled old. "

"Great location, clean room with a fantastic view"

"AC ok. We.didnt eat breakfast"

"Felt like home"

"Everything is 10/10 here. Even with the garage not open, the staff were very helpful and accommodating. I love this place because the sounds from the hallway and other rooms don't carry very much, the kitchen is a good size with lots of dishes and cutlery, the location is great and the pool and hot tub are perfect. Thanks for the great stay!"