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"The whole hotel was top notch except EXCEPT the musty smell in our room. And the sewer smell in our room..we figured it out. Wasn't from the bathroom..nor outside. It was the AC vents. Very gross. So we left the balcony door open partways day and night and survived. I give it a 3.instead of a 1 because the whole resort is beautiful. Food is amazing. It's right on the beach. And the room.itself looks great and beds very comfortable but that smell!!!!!"

"All staff did great job buffets and à la carte places were all great - pools were great !! "

"Everything at the resort was great and a good variety of food choices."

"Clean room, amenities were okay not the best. "

"We loved our second stay at BV Grand. The staff is great and Sunset restaurant is our favourite for the food and also the majestic sunset view. Rooms were very clean and the service was efficient everyday. We missed having a bit more protein options at the Buffet restaurant. Jorge our pool server is the best and always makes our stay so pleasant . We loved the Mexican night . It was the highlight of our stay . The Tradicional Mexican shows were the best. Point to improve: the bike service. Bikes need some maintenance or replacement. "

"Highly recommend! "

"Staff were very nice and prompt!"

"Paradise villiage exceeded our expectations. We stayed in Coba. The room was immaculate. We loved the beach and the beach bar. The waves were such fun and the convenience of the boogie board rental was great. The main pool was busy but there were always palapas on the beach available which was our preference. If you rent jet skis, do so in the morning when the sea is calm! The sushi restaurant was a favourite and their themed Mexican night was a lot of fun. It was fun traveling to the market and the mall is so close and a great convenience. There was always something of the food selection we enjoyed. We don't drink alcohol but their mango smoothies and little monkey drinks were fun! We stayed for 7 nights and could have stayed for many more! Tennis courts were being resurfaced during our visit which was unfortunate. There are two pickle ball courts best played on in the morning. They get busy so ensure booking. This really was an amazing place to stay at! "

"The staff was amazing, the resort was always super clean, and I relaxed the whole time. The worst part of this resort was that the family pool had a swim up bar full of drunk adults, meanwhile the "adult only" pool looked a lot more Family friendly. The food was disappointing, aside from there diner by reservation at the Japanese themed restaurant. "