Search Hotels with Pool in Estate Caneel Bay

"I recently stayed at Emerald Beach Resort and wanted to share feedback about my experience, specifically regarding the restaurant and pool service. While the location itself is beautiful, the service was extremely disappointing. Each time I visited the restaurant or bar, it took 10–15 minutes for anyone to even acknowledge me. This happened consistently, not just once. What made the situation more frustrating is that a service charge/tip is already included, yet the level of service did not reflect that at all. Additionally, at the pool area, there was a staff member who appeared to work in the kitchen approaching guests and speaking to them in a loud and aggressive manner because they forgot to lock the pool door. Instead of creating a relaxing environment, it felt tense and unpleasant. Overall, while the property itself is beautiful, the service and overall guest experience need serious improvement. I hope this feedback is taken seriously so future guests can have a better experience."

"Beautiful resort in superb condition. Staff helpful and friendly. Oceanfront room, instant transportation for any destination. Food is pricey "

"Clean rooms and great views in Lindberg Bay. Older hotel. No restaurant but does have a nice bar and pool. VERY close to airport so can just walk there if you don't have much luggage which is the main reason we stayed there since we just got off a 10 day sailing vacation. "

"Pools are beautiful, rooms are looking a bit dated. Staff lacks in customer service mentality."

"No elevator, so climbing stairs up 3 floors with suitcases was rough. The room was in need of repairs. A recent water main break had the shower water coming out rusty. The only positives were the location and the pleasantness of the staff. "

"Very Basic"

"A moldy shower head and slow shower drain, but otherwise a safe, comfortable, quiet and clean place to stay."

"The hotel is known for its views which are wonderful. However, the room was clean, but television was hard to work, sink had no drain catch, and no surface areas in the bathroom to place items. Would have appreciated a coffee pot because no coffee available until 8 AM. "

"Update the rooms, the concierge ladies at night were not polite or helpful, the generator at night was making to much noise. The room was not properly cleaned. "