Search Hotels Near Gaylord Opryland Resort & Convention Center, Nashville

"The hotel was ok & seemed to be in safe area. It is old & could use some renovation. But for the cost, it worked out fine. They have a shuttle to downtown for a small fee. The shuttle was a great deal."

"Everything was great"

"Room had a musty smell, furniture seems to be breaking down"

"Scheduled maintenance was being done on the elevator on our wing and we woke up to a very loud construction zone at 7 in the morning."

"Carpet and furniture stained. Breakfast grab and go last 2 days as front area under construction."

"The check in was easy and quick. Our rooms and the premises were immaculate. The breakfast was plentiful and had lots of variety. The only downside was that there really wasn’t any place to hang or put things in the bathroom or vanity area and the water pressure was very weak in the shower."

"My only complaint is that the bathroom door in our room would not close all the way. Staff was great and the dine in food was good. "

"nice place. rooms must of been redone yesterday, mostly new. Small shower/toilet area but otherwise lots of room!"

"My stay at the Residence Inn by Marriott at Opryland started off on a positive note, with the check-in process seeming smooth and straightforward at first. The front desk staff initially appeared efficient, and I was looking forward to settling into what I had booked—a king suite. However, things quickly went downhill once I got to my room. To my frustration, I discovered that I had been checked into a queen double room instead of the king suite I had specifically reserved. After a long day of travel, this was not only inconvenient but also disappointing. I returned to reception to have the issue corrected, expecting a simple resolution. Unfortunately, the experience became even more unpleasant. The staff member who had originally checked me in was present, but another individual—who identified himself as “Rosafelt” (though he was not wearing a name badge, which raised some doubt)—intervened. His attitude was shockingly rude and dismissive. He came across as extremely boorish, with virtually no customer service or communication skills. Rather than listening and addressing the mistake professionally, he seemed uninterested in helping and made the situation more frustrating than it needed to be. What began as a promising check-in experience turned into a disappointing encounter due to both an avoidable booking error and poor handling by staff. Customer service is a crucial part of hospitality, and unfortunately, this experience fell far below expectations."