2/10 Sangat Buruk
Aaron
26 Jan 2026
Disukai: Kebersihan
Tidak Disukai: Kondisi & fasilitas properti
I do not recommend this ryokan as a luxury property. It does not meet the standard of Japanese hospitality (omotenashi: thoughtful, anticipatory care for guests).
Although I expected a traditional ryokan to be cooler, our room was abnormally cold even with the heater at 31°C/88°F, an issue other guests also reported in the lobby. We had to sleep in multiple layers, and only a gas heater with a strong oil smell was initially offered before a small electric heater was found, which barely helped.
More concerning was the service. The ryokan is on a steep hill and offers a car service. When I asked if they could pick up my pregnant wife at the bottom of the hill, the front desk attendant (the owner) avoided eye contact and refused as this service was “only for check in and check out”, despite the driver sitting idle in the lobby. This occurred immediately after our heating complaint and felt retaliatory. My (emphasis: pregnant) wife waited in 0°C/32°F weather until another hostess intervened and apologized for the entire situation.
Other hostesses beside the owner were polite and apologetic of our stay.
Aaron
Menginap 1 malam pada bulan Januari 2026
