HESTA Hakone is located in Hakone. Hakone Shrine and Odawara Castle are notable landmarks, and the area's natural beauty can be seen at Ōwakudani and Lake Ashi. Check out an event or a game at Fuji Speedway, and consider making time for Hakone Kowakien Yunessun, a top attraction not to be missed.
HESTA Hakone provides laundry facilities and more. Stay connected with free in-room WiFi.
Additional perks include:
Smoke-free property
Room features
All guest rooms at HESTA Hakone have comforts, such as air conditioning, as well as
Extra amenities include:
Bathrooms with toilets with electronic bidets and shower/bath combinations
Fridges, electric kettles and heating
Languages
Japanese
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transport
Onsite parking options include a carport
Family friendly
In-room refrigerator
Laundry facilities
Conveniences
Laundry facilities
Limited-hour front desk
Spa
Yukata (Japanese robes)
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No lift
Wheelchair accessible (may have limitations)
More
Smoke-free property
Room amenities
Bathroom
Hair dryer
Shared bathroom
Shower/bathtub combination
Slippers
Toilet with electronic bidet
Towels
Entertainment
TV
Food and drink
Electric kettle
Refrigerator
More
Air conditioning (climate-controlled)
Heating (climate-controlled)
Policies
Check-in
Check-in start time: 4:00 PM; Check-in end time: 9:00 PM
Minimum check-in age: 18
Check-out
Check-out before 10:00 AM
Special check-in instructions
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
Guests booked in Half Board rates must check-in by 6 PM to receive dinner.
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Payment types at the property
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
This property does not have any lifts
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Property is also known as
HESTA Hakone Hakone
HESTA Hakone Guesthouse
The Grand Resort Hakone
HESTA Hakone Guesthouse Hakone
Frequently asked questions
Is HESTA Hakone pet-friendly?
No, pets are not allowed at this property.
HESTA Hakone Reviews
Reviews
8.0
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
It's quiet new the hotel, and friendly staff (we were sorry for late because did not check the email carefully late check in is 10pm, but the staff was waiting for us). If you drive, will be a very good option to stay at this hotel, covenience for sights seeing.
LAU
Stayed 1 night in Mar 2024
4/10 Poor
Vicent
22 Feb 2024
Vicent
8/10 Good
BEE BEE
12 Nov 2023
BEE BEE
Stayed 1 night in Nov 2023
4/10 Poor
Feng Ren
3 Nov 2023
Liked: Staff & service
Disliked: Cleanliness, amenities
There is not much dining options around this hotel. The counter has some snacks and instant noodles, and there are vending machines selling microwave food. Which are rather poor choices of food.
My toilet also reeks of urine stench. Because the toilet is separate from the shower and there is no drainage in the toilet floor, you can’t wash the toilet and get rid of the stench.
The room makes use of motion sensors for lighting in certain areas. You can brush your teeth at the sink directly behind the door, but the light will turn off around 30 seconds and you will have to activate the motion sensor again while still brushing your teeth.
If the hotel can make improvement on these areas, then the stay will be more enjoyable and less stressful.
Feng Ren
Stayed 1 night in Nov 2023
8/10 Good
Daphne
Travelled with partner
13 Oct 2023
Liked: Cleanliness
For an economy property, it was fine.
A little tricky to find and no food service on property ( a 15 minute walk downhill to a lovely Japanese restaurant for dinner, but nothing opened in the area in the morning)
A little far from all the attractions. Not much around. All the restaurants close by 4pm. Even the only convenience store at the station closes at 5pm. Only vending machine food are available.