Kim Ma hotel guide. Pan Pacific Hotels & Resorts hotel in Kim Ma, Hanoi

"Covenient location. Staff at Du Lac made our stay wonderful. We felt so welcomed. The rooms are very comfortable and clean. We had a balcony view, no noise and great blackout curtains. Rooftop bar was wonderful. Delicious food and beverage quality. Thanknyou so much Thomas, Rose and all Du Lac staff"

"Enjoyed the friendly staff and the location. The staff were very helpful and informative and would greet us every time they see us. Loved the hospitality."

"Very friendly staff especially Ms Cindy, she is very pleasant. A delight to have her around."

"The staff were wonderful and the breakfast had many delicious options. "

"Everything!"

"Wonderful hotel, I was really looked after whilst staying there. They went above and beyond to look after me. Front door always opened for me, fresh red carnation in room everyday, room cleaned everyday. Breakfast was great, loved the chicken soup. I had the room on the 2nd floor, very quiet. Bed, sheets, pillows everything was great for a relaxing nights rest. I stayed here for 5 nights and will stay again if in Hanoi. Location is outstanding - watching distance to all attractions and great restaurants walking distance way. "

"The location was great, the hotel was clean, and the staff was amazing. We needed to change hotels because the Splendid Premium was full on our last night. Our new hotel was close but walking with our suitcases wasn’t an option. Lily and her colleagues arranged to take us by motorbike to the new hotel and then they delivered our suitcases- above and beyond level of service! I definitely recommend this hotel if you are going to Hanoi!"

"The best hotel stay I have had in my 26 years or travelling. All staff very attentive , friendly and going the extra mile to make you feel welcome and like a member of a family. Very impressive team and the kindest people in the world. Hotel is a complete gem and staff are just the best!! Thank you very much for making our experience in Hanoi the most welcoming ever!!"

"Spotless rooms, amazing breakfast, helpful and kind staff. "