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Reviews of Park Regis Kuta, Bali

4 out of 5
Park Regis Kuta, Bali
Jalan Raya Kuta 88, Kuta, Bali

Reviews

7.8

Good

Rating 10 - Excellent. 154 out of 521 reviews" "
Rating 8 - Good. 233 out of 521 reviews" "
Rating 6 - Okay. 85 out of 521 reviews" "
Rating 4 - Poor. 30 out of 521 reviews" "
Rating 2 - Terrible. 19 out of 521 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
it looks better on pictures. Rooms are small and beds also... no chairs on balconies. not enough fruits at breackfast, not real coffe....no vegeterial healthy menue...
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good staff breakfast good. Easy access to all areas of kuta
Stayed 1 night in Nov 2019

10/10 Excellent

maxwellwilkinso, Perth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly very helpful staff. Pleasure to stay there
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The pool was closed, breakfast was not very nice really carted to India people not North America.
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities
Staff nice beds too hard and pool not up to standard
Stayed 7 nights in Oct 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed at this hotel whilst travelling around Bali. The room was spacious BUT the location on a cross junction of continuous noise traffic was horrendous, they didn’t mention that in the description. You couldn’t make it up about the pool the angled photograph make it look huge and amazing when you see it’s a small pool squeezed in between both sides of the hotel and totally overlooked, the sun loungers are filthy dirty, the towels were grey and frayed. The staff need some serious hospitality training because I would rate the hotel 2 stars. We completed as requested the satisfaction survey and handed to the receptionist only for her to open look at then put it under the desk....to which I can only assume the bin as it was pretty damming, that shows how much they care about there customers! I would not recommend or stay there ever again
Stayed 8 nights in Sep 2019

2/10 Terrible

Verified traveller

Travelled with family
The property is very poor design, they put us to the room that very very far away from the elevator, and my sister has foot problems... walk up and down not convenient. also it have no WIFI internet in the room, they says technician is working on that, but I stay for three days have nothing is fix, if I know it no WIFI I should not select this Hotel... Its was a very bad time for the three days that I stay in this hotel, I request to refund my money.
Stayed 2 nights in Sep 2019

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes stay here
Great place to stay clean tidy. Staff alsome. Cant wait to go back.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Had a pleasant stay at the pool suit. Good and clean place to stay if want to visit Kuta beach and away from all the noise and people. Lots of restaurant and 24hrs shops. However, the properties condition are not well maintained, aircon and tap kept leaking, kettle doesn’t function well and their iron and board are spoilt. Overall it was relaxing, just disappointed with the equipments in the room.
Stayed 6 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
staffs were really nice to us! I want to stay again. Thank you!
Stayed 4 nights in Aug 2019

6/10 Okay

PUNGINATHN

Travelled with group
Stayed 3 nights in Aug 2019

4/10 Poor

Jennifer

Disliked: Cleanliness, property conditions & facilities
Park Regis not up to scratch
I stayed 3 weeks in a suite with plunge pool. Staff were wonderful. Room was in poor condition and bathroom was unsatisfactory. Bath was filthy and drains smelly. The PadiPadi restaurant was very nice and food was good and reasonably priced. Breakfast was mediocre. Telephone in room does not work for local or overseas calls. I would not recommend this hotel unless you can get a renovated room.
Stayed 21 nights in Aug 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Couldn't check in on time. Room was nice. Breakfast was average. Found a cleaner in our room late one night after it had already been cleaned that day, asked at reception why he was in our room again and they said the deluxe pool rooms are serviced twice a day, the second cleaner didn't clean anything though when we walked in he was pretending to make the bed which had already been made that day and not touched since. Room service rings door bell at around 10pm and if you don't answer rings continuously until you do. Struggled to get pool towels left in our room each day. Room service dishes left in our room for 2 days even though room was cleaned. Rats scratching in the roof keeps you up all night.
Stayed 5 nights in Aug 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
This hotel is nothing like what was pictured. We decided to stay here because we had a late flight and had to check out early of our previous hotel and needed a place to unwind and chill at before we departed.
Stayed 1 night in Aug 2019

2/10 Terrible

RT

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
horrible place! will not stay here again...i tried to cancel the reservation will not allow. it is in a very unsafe place.
Stayed 11 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and always restocking water. Safe environment. Friendly staff.
Stayed 4 nights in Jul 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Nothing was great looked fine but quite a few things were broken. Beds hard, only used as an overnighted so wasn’t too fussed.
Stayed 1 night in Jun 2019

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely hotel to stay at
i stay here many time and i still love it, very spacious and clean and tidy, only feedback is the aircon need servicing, it very loud on the lowest setting
Stayed 1 night in May 2019

8/10 Good

Harpreet

Stayed 1 night in May 2019

10/10 Excellent

Sondra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room with great air-con. Would definitely stay here again!
Stayed 1 night in May 2019

8/10 Good

Idris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big space but pool was abit dirty. Hope the manegement will improve on that.
Stayed 1 night in Apr 2019

4/10 Poor

Robert

Liked: Cleanliness, staff & service
Disliked: Room comfort
The front rooms on the road are very noisy. Traffic junction right outside
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There were no place to hang towels at the splash pool.
Stayed 7 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, large rooms, and excellent breakfast. The staff were superb and very friendly and went out of their way to help you specially Aris she should be the VP of public relations her smile and care is outstanding
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Clean, great staff,very large rooms great breakfast. Very nice place to stay
Stayed 2 nights in Mar 2019

10/10 Excellent

Ting

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was so kind
Stayed 4 nights in Mar 2019

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Staff & service, amenities
Staff were fantastic Didn’t like that the doona was stained
Stayed 6 nights in Feb 2019

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 20 nights in Jan 2019

2/10 Terrible

Glenn

Disliked: Property conditions & facilities, room comfort
Park Regis looks nothing like the photos online. Very deceiving and disappointing. Also, when I left my room key card in my room, hotel reception just printed me a new one and let me go on my way... no ID check, no questions asked. I could have been anyone!
Stayed 5 nights in Jan 2019

8/10 Good

Subramaniam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Response from ASTAK - SALES MANAGER on 21 Dec 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff all really nice, great deals at the poolside bar!
Stayed 1 night in Dec 2018
Response from Astak - Sales Manager on 14 Dec 2018
Thank you for staying with then see you again in BALI

10/10 Excellent

Elle, Galway Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are amazing nothing is too much trouble. Fab breakfast & dinner exceptional. Well worth a visit
Stayed 6 nights in Nov 2018
Response from Astak - Sales Manager on 18 Nov 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Tom, Bali

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was good and the staff very nice. However, my wife is disabled and needs a walker so I have to say Bali was very difficult for her and would not recommend for others in similar condition. In particular the footpaths if they are there at all are very rough with lots of potholes and the like. Also there are always lots of stairs and either no or ridiculously steep ramps. On the other hand if you are able bodied, Bali is great you will have loads of fun
Stayed 11 nights in Oct 2018
Response from Astak - Sales Manager on 13 Nov 2018
Thanks for staying with us. We appreciate your feedback ! Best Regards ,

2/10 Terrible

Neng

Disliked: Staff & service, property conditions & facilities, room comfort
air con leaking badly and they could have alternative to compensate but none.
Stayed 1 night in Nov 2018
Response from Astak / Sales Manager on 13 Nov 2018
Dear Guest . Greetings from Hotel Park Regis Kuta - Bali . We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know then we promise those case can't happen on the nearest future again . Thank you & have a inspiring days www.parkregiskuta.com

8/10 Good

TJHANG bu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
swimmingpool is not to big like in pic
Stayed 1 night in Oct 2018
Response from Astak - Sales Manager on 25 Oct 2018
Dear Guest . Greetings from Hotel Park Regis Kuta - Bali . We're sorry you were unhappy & we do apologise our pool below on your expectation . We'll work hard to fix the issue you experienced. Thanks for letting us know then we trying to make it something new on the nearest future for other's hotel facility then make you satisfact some day . Thank you & have a inspiring days www.parkregiskuta.com

4/10 Poor

Reza, Singapore

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Can be improve..
First time and might be the last, me and my wife will be staying there. Firstly, upon arrival, the receptionist was kinda rude. He didn’t even tell or show us where is the location of the room as this is the first time we are there. Secondly, The safe box was locked. I called the front office to get somebody to unlock the safe box but no one came.
Stayed 2 nights in Sep 2018
Response from Astak / Sales Manager on 27 Sep 2018
Dear Pak Reza . Greetings from Hotel Park Regis Kuta - Bali . We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know then we promise those case can't happen on the nearest future again . Thank you . Astak / Sales Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean rooms, great bathroom/toilet facilities. Close to shops/restaurants.
Stayed 2 nights in Jul 2018
Response from Astak - Sales Manager on 30 Jul 2018
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

noh, Singapoee

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont go
Bad location! Grab drivers hardly accept this location! Traffic is bad in this road more then any other kuta street! Rooms were awe full, bed and pillow was so soft! I checked out after my 1st night! I had remaining 3 nights!!
Stayed 3 nights in Jul 2018
Response from ASTAK - Sales Manager on 17 Jul 2018
Hi Mr / Ms Noh Thank you for your time to review your stay at Park Regis Kuta Hotel - Bali . Please accept our sincerely apology in regards with unpleasant experience you have with above mentioned. All your feedback is much appreciated. We are more than happy to welcoming you back at our property. Thank you & have a inspiring days www.parkregiskuta.com Kind Regards,

10/10 Excellent

farina, sydney

Liked: Cleanliness, staff & service, room comfort
Great hotel
I love to stay in Regis park hotel it was good nice and comfortable
Stayed 7 nights in Jun 2018
Response from Astak - Sales Manager on 20 Jun 2018
Hi Farina . Greetings from Hotel Park Regis Kuta - Bali . Thanks for staying with us. We appreciate your feedback! Best Regards ,

8/10 Good

Hari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from Astak - Sales Manager on 1 Jun 2018
Dear Mr. Hari Greetings from Hotel Park Regis Kuta - Bali . Thank you for your positive feedback then quick response while stay with us . We waiting to welcome you at our property Hotel Park Regis Kuta - Bali shortly on the nearest future . Thank you & Have a inspiring days www.parkregiskuta.com

6/10 Okay

Tarik

Liked: Cleanliness, property conditions & facilities, room comfort
Clean room average food and location.
Room was prefect however we did request a quiet room and it wasn't quiet. You go to your balcony to have people in the restaurant looking straight at you. Woke up from the noise of restaurant. Breakfast was mostly Indian food. Had dinner which they used 2 minute noodles.
Stayed 2 nights in May 2018
Response from ASTAK - SALES MANAGER on 19 May 2018
Hi Mr / Ms Tarik . Thank you for your time to review your stay at Park Regis Kuta Hotel - Bali . Please accept our sincerely apology in regards with unpleasant experience you have with above mentioned. Every request from the guest we put priority but we can't accomodate 100% same like your request based on our room availability for those period . Please noted , we already communicate the points you gave to the concerned departments and the actions has been taken in order to improve the quality of services ahead for your visiting at our property on the next future . All your feedback is much appreciated. We are more than happy to welcoming you back at our property. Thank you & have a inspiring days Kind Regards,

6/10 Okay

J, Singapore

Liked: Staff & service
the hotel massage is bad, still ask for tips. the breakfast dose not have much variety. either too sweet or too salty.
Stayed 4 nights in Apr 2018
Response from ASTAK - SALES MANAGER on 20 Apr 2018
Hi Mr / Ms J . Thank you for your time to review your stay at Park Regis Kuta Hotel - Bali . Please accept our sincerely apology in regards with unpleasant experience you have with above mentioned. We already communicate the points you gave to the concerned departments and the actions has been taken in order to improve the quality of services ahead. All your feedback is much appreciated. We are more than happy to welcoming you back at our property. Thank you & have a inspiring days Kind Regards, Astak - Sales Manager

8/10 Good

melanie

Liked: Cleanliness, staff & service, room comfort
Great Value hotel in good location
I am so glad I left my other hotel & booked an extra night at the Park Regis. The staff at reception were awesome. The room was clean & confortable. The air con & the shower were perfect. The only thing I would change perhaps is maybe get new towels as they look a bit worn & some cutlery in the room. Other than that it was a really good stay at great value. Not sure if the spa is affiliated with the hotel. But I wanted to make appointments the day I got there & the next morning. The treatments were to be in excess of 3hrs & would have been expensive. I was not able.to charge to my room. They demanded I pay upfront. As a business traveler, I don't carry my cash or cards around when I go down to a spa or the pool & charge everything to my room. Hence I decided to cancel the 2.5 hr package & the treatments. My suggestion would be to make the spa more user friendly by allowing guests to charge to their rooms. Besides this definitely will recommend the Park Regis
Stayed 1 night in Mar 2018
Response from ASTAK - SALES MANAGER on 11 Mar 2018
Dear Ms. Melanie . Greetings from Hotel Park Regis Kuta - Bali . Thank you for your positive feedback then quick update . We will put your positive concern to be discuss with our management team to be improve for your next visit on the nearest future as well for sure . We waiting you coming back again in our property on the nearest future . Have a inspiring days www.parkregiskuta.com

10/10 Excellent

Sandra , Newcastle, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great hotel with wonderfull staff. We made good use of free area shuttle while staying here. Excellent stay!
Stayed 10 nights in Feb 2018
Response from ASTAK - SALES MANAGER on 9 Mar 2018
Dear Ms. Sandra . Thanks for staying with us. We appreciate your feedback! Have a inspiring days Best Regards ,

10/10 Excellent

James, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful location hotel with amazing staff
Me and two other boys went over for 12 nights and stayed at Park Regis Kuta! What an incredible hotel this is. The staff are incredible and go the extra mile to attend with any queries we may have had. The pool, sundeck, and bar were awesome with us spending a lot of time there with the staff! Beautiful buffet breakfast supplied every morning also. The rooms were cleaned and beds made every morning. Generous sized room, we had top floor so nice view of pool and bar area. Conveniently located 15 minutes walk to skygarden and Kuta beach, supermarket across the road, lots of local restaurants and bars. Was a great trip all around! Would definitely stay again at Park Regis Kuta! Would recommend to any other groups of mates or couples to stay here.
Stayed 12 nights in Feb 2018

10/10 Excellent

sophie, brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were beautiful
A little walk to the markets but at least you’re out of the market chaos. Mareta and nopi were the most amazing staff members that we’d met there and went 100% out of their way to help us. Rooms were beautifully clean and food was cheap and nice
Stayed 9 nights in Feb 2018
Response from ASTAK - SALES MANAGER on 26 Feb 2018
Dear Ms. Sophie . Greetings from Hotel Park Regis Kuta - Bali . Thank you for your feedback then quick update . We apreciate the positive feedback then we waiting to welcome you back at our property Hotel Park Regis Kuta - Bali on the nearest future . Thank you . Best Regards , Muh Astak Efendy ( Sales Manager )

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from ASTAK - SALES MANAGER on 24 Feb 2018
Dear Customer . Greetings from Hotel Park Regis Kuta - Bali . Thank you for your feedback ... We waiting to welcome back at our property on the nearest future Best Regards , Astak - Sales Manager

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
AMAZING!!!
Response from ASTAK - SALES MANAGER on 21 Feb 2018
Dear Mr. Joshua Greetings from Hotel Park Regis Kuta Hotel - Bali Thanks for staying with us. We appreciate your feedback! Best Regards ,

8/10 Good

Y, Sg

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Great location and quiet hotel
Everything was great about this hotel except its pool. Not according to expectation and as featured on website. The worst part is getting a rash from the pool water and did not touch the pool ever again during my stay.
Stayed 2 nights in Feb 2018
Response from ASTAK - SALES MANAGER on 19 Feb 2018
Hi Mr / Ms Y Thank you for your time to review your stay at Park Regis Kuta. Please accept our sincerely apology in regards with unpleasant experience you have with above mentioned. We already communicate the points you gave to the concerned departments and the actions has been taken in order to improve the quality of services ahead. All your feedback is much appreciated. We are more than happy to welcoming you back at our property. Thank you & have a inspiring days www.parkregiskuta.com Kind Regards, Sales Manager Muh Astak Efendy

2/10 Terrible

Gaurav

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary Trip.
My Stay was not amazing. I face a lot of issue. There were no tour person. Neither Money Exchanger Facility was there. Further the breakfast was very bad as i was vegetarian and the locality was too.
Stayed 4 nights in Feb 2018
Response from Astak on 14 Feb 2018
Hi Mr . Gaurav . Thank you for your time to review your stay at Park Regis Kuta Hotel - Bali . Please accept our sincerely apology in regards with unpleasant experience you have with above mentioned. We already noted then communicate the points you gave to the concerned departments and the actions has been taken in order to improve the quality of services ahead. All your feedback is much appreciated. We are more than happy to welcoming you back at our property. Thank you & have a inspiring days www.parkregiskuta.com Kind Regards, Muh Astak Efendy - Sales Manager