"Carmen and her family showed kindness and excellence in hospitality. I was welcomed with fresh fruit and a cold beverage, followed by a quick walk around the place, which made me feel right at home. The view from the rooftop balcony was lovely, and the neighborhood setting was quite and restful after an active day visiting the historical sites and beaches. The hotel had plenty of stylish open space to lounge, and computer access for business. Personal tours were also offered, as well as...
"Carmen and her family showed kindness and excellence in hospitality. I was welcomed with fresh fruit and a cold beverage, followed by a quick walk around the place, which made me feel right at home. The view from the rooftop balcony was lovely, and the neighborhood setting was quite and restful after an active day visiting the historical sites and beaches. The hotel had plenty of stylish open space to lounge, and computer access for business. Personal tours were also offered, as well as...
"The property itself was very nice inside the unit, definitely off the beaten path but for the price we couldn’t have asked for more, friendly staff even with language barrier. Unfortunately the pool was being filled at time of arrival and not available until the following day. There was confusion with our booking as I had received confirmation from Expedia and that I could pay upon arrival at property, however when we arrived they said we didn’t have a reservation as payment was not processed...
"The property itself was very nice inside the unit, definitely off the beaten path but for the price we couldn’t have asked for more, friendly staff even with language barrier. Unfortunately the pool was being filled at time of arrival and not available until the following day. There was confusion with our booking as I had received confirmation from Expedia and that I could pay upon arrival at property, however when we arrived they said we didn’t have a reservation as payment was not processed...
"A very well run B and B with a very nice and kind owner. Lovely breakfast, a little pool to cool off,comfortable beds, everything worked - all good. The wi-fi was a little spotty though."
"A very well run B and B with a very nice and kind owner. Lovely breakfast, a little pool to cool off,comfortable beds, everything worked - all good. The wi-fi was a little spotty though."
"Friendly people! I like that the localtion is not in a hotel zone but rather in a nice neighborhood with eating options. One negative was that the WIFI signal did not really reach our room upstairs. Also be advised, no coffee on premise. - we found a nice cafe nearby though! "
"Friendly people! I like that the localtion is not in a hotel zone but rather in a nice neighborhood with eating options. One negative was that the WIFI signal did not really reach our room upstairs. Also be advised, no coffee on premise. - we found a nice cafe nearby though! "
"La atencion por parte de la señorita que esta en recepcion es pésima, las toallas me las dieron hasta el dia siguiente de haber ingresado al hotel hasta medio dia , y porque tuve que hacer presión, el ruido es demasiado hasta despues de las 3am apagan la música.
Pedimos q si por favor era posible un cambio en la ubicacion de la habitacion ya que era imposible descansar pero la señora muy arrogante no queria brindar una solucion el servicio es pesimo, ella indica q es una zona de ruido que todo...
"La atencion por parte de la señorita que esta en recepcion es pésima, las toallas me las dieron hasta el dia siguiente de haber ingresado al hotel hasta medio dia , y porque tuve que hacer presión, el ruido es demasiado hasta despues de las 3am apagan la música.
Pedimos q si por favor era posible un cambio en la ubicacion de la habitacion ya que era imposible descansar pero la señora muy arrogante no queria brindar una solucion el servicio es pesimo, ella indica q es una zona de ruido que todo...
"Muy razonable considerando la tarifa y ubicación del hospedaje. Pésima la señalización y la ubicación referencial en el mapa de la aplicación, casi abortamos pernoctar allí debido a que nos tomó casi 40 minutos estar rondando para dar con el lugar."
"Muy razonable considerando la tarifa y ubicación del hospedaje. Pésima la señalización y la ubicación referencial en el mapa de la aplicación, casi abortamos pernoctar allí debido a que nos tomó casi 40 minutos estar rondando para dar con el lugar."
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
"We had the privilege upgrade which was 100% worth it. We had a great experience every time we ate at the privilege lounge, every interaction was the best, they do their best to provide you with the best service, Manuel was our waiter most of the time, he was amazing every single time. Pedro, the manager of the restaurant always makes sure you are receiving the best possible treatment. Out butler, Ariz, was great as well, always available with the best attitude to help. Belen from privilege Lounge, Antonio from the pool bar, Lizbeth the pool waitress, Jorge from the privilege office and Ronaldo from the Italian reataurant were all amazing. The food at this resort was great, the cleaning service always had the areas spotless, and the convenience of having everything closed by made our stay the perfect family vacation."
Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only
10/10 Excellent
"My stay was amazing, I was initially in a room that the AC didn’t work and I was given the option to upgrade to a suite at a good discount which I took and had access to all the amenities.
Aylin was a perfect host and made sure my stay was perfect. All the staff were nice, professional and catered to my needs.
I would definitely stay here again."
"This resort was absolutely amazing! The entire place was grand. The grounds were kept amazing. Everything was so clean. The renovation to the place made the entire experience unforgettable. The different buffets had great food and beautiful settings. The resteraunts that you had to make reservations for had amazing food as well. Our favorite was the hibachi. The courtyard where they would have music in the evening was also a great experience. The sports bar was the largest we’ve seen at a resort so far with lots of seating and TV’s for the games. There are lots of pools at this place so you always have a spot to get in the pool. The beach had a bar open and a couple other spots that looked to be under renovation. The only negative experience was the mass of seaweed but that is everywhere along the coast. The kids pool area looked to be a great experience with lots of water splash’s and slides. Definitely a good place to bring the kids to. We used America Transfer for our shuttle service and they were on time and a great experience. Overall a wonderful experience and would come back!"
"The staff was the best staff ever! The cleaning ladies, the entertainment team, the chefs, the waiters/waitresses, the front desk, the bartenders. The staff made this the best stay and honeymoon for both my wife and I. The property was kept extremely neat and clean. We will definitely be back. Amazing time!"
Wyndham Alltra Playa del Carmen Adults Only All Inclusive
8/10 Good
"✅ THE GOOD
The property was spotless and well-maintained throughout our stay. The staff were friendly and helpful. Our room was spacious and clean, and while the shower pressure was just okay, we had no complaints about the accommodations. The evening shows were entertaining and a nice way to wind down. The drinks were fine, nothing special. The Italian restaurant was by far our favourite.
The location is a major plus. You're just a short walk from 5th Avenue, which is vibrant and perfect for an evening stroll.
❌ THE NOT-SO-GOOD
The food at the main buffet and most restaurants left something to be desired. The menu caters heavily to an American palate, which may or may not suit you. The Italian restaurant was the clear exception.
The biggest thing to know before booking: THERE IS NO BEACH. The waterfront is rocky, and if a sandy beach is on your must-have list, look elsewhere.
Pool chairs are another frustration. Guests stake their claim before 8am, and the staff does nothing to enforce a fair-use policy. Good luck getting a lounger if you sleep in.
The resort's vibe feels more like a retirement community. If you're looking for a lively, energetic resort vibe, this likely isn't your spot.
Bottom line: Great if you want a clean, relaxed base near 5th Avenue. Not great if you want a beach, a variety of delicious food, or a more dynamic atmosphere."