Town Houses in Makkah Province

"This was my first time staying at this Hotel. I must admit, it was a lot further away from Masjid Haram then I originally thought. The shuttle service, which runs every 30-mins from the Hotel, was great. HOWEVER, where the bus drops you, it is a very long walk to Masjid Haram. My wife and kids got really tired of walking. I'm comparing this to the other hotel I staying in Makkah (Swissotel Makkah) which was 2 mins away from Masjid Haram. Breakfast was ok too, but for some reason, it felt really cold in the dinning area due to the Air-conditioner being set of extremely cold. it made eating uncomfortable. Also, the chef at the omelet station was very slow. There was only one chef and the line-up was very long. Some items which was near finished were not replaced or refilled quickly enough. I had to ask the staff and remind them that some items were running short. The rooms were great and clean. No Issues with the rooms. Just remember, if you get a room with views to the back side of the hotel, it is pretty boring, nothing to see other then construction and a few mountains. There was also one issue with the shuttle service. Once we boarded the bus at Masjid Haram, we remain sitting on the bus for almost 1 hour because they has issues with finding a bus driver. My kids needed to use the washroom but remained on the bus hoping it would leave soon. It finally left1 hour later and you could see other passengers were also left disappointed in the service."

"Excellent hotel that is right next to the Haram. Staff was wonderful and very helpful, would definitely stay here again if we come back. "

"Excellent Hotel. 10/10"

"I especially want to praise one of the staff members, Ashwaq — she was incredibly kind, polite, and helpful throughout my stay. From the moment I checked in, she made sure everything was perfect with our room and went out of her way to ensure we were comfortable. She looked after us so well and had such a sweet and friendly face that instantly made us feel welcome. Thank you, Ashwaq, for your excellent service and warm hospitality — you truly made our stay special! "

"Close to Haram. Excellent location and service "

"I had an amazing experience staying at this location. The staff is extremely polite and accommodating. Its walking distance from Haram. Loved the dining options within the building. "

"Goof"

"Amazing location...the family room we had was the view of Majid el haram.. best ever view .. breakfast was good, really enjoyed.. The only issue we had the wifi connection wasn't very strong.. the haram is 5 minutes walk from the hotel.. overall we enjoyed our stay."

"Yes excellent "