Hotel dekat Mermaid Quay

"It’s a really lovely calm place to stay, we love the rooms & the views. The swimming pool is nice. Great breakfast!"

"Great location, good breakfast, no reception turned out fine, did not use lounge or terrace but looked comfy"

"Beautiful hotel! The staff were super helpful and the facilities were perfect. The room was perfect and large. Very well maintained and clean. Personally I would have preferred a little amenities kit in the bathroom and I was slightly disappointed with the breakfast. With a buffet I expected more items on the menu and some of the pastry and hot food tasted quite stale which was disappointing considering the price. Overall, lovely hotel."

"Excellent hotel. Helpful staff and lovely quirky rooms."

"Check in is at 3 pm and they will not allow early check in, even though I emailed the hotel and they said since we flew in over night that the front desk could accommodate that. Waited hours trying to stay awake in lobby. Never again"

"Staff fantastic. Location convenient. Definitely value for money. Decor is funny because rooms are massive so it feels like they’re hard to fill. Shower wasn’t very cold, is only a negative because of the outrageous heat at the minute. Assume AC was broke because we got given fans"

"Room was large, comfortable and had everything you need for an extended stay. Contactless checkin instructions were a bit confusing but in the end I got to my room. The room was modern but could have used a deep clean. Hallways were very noisy due to a family in the neighbouring room (otherwise would probably not have been a problem). Onsite laundry room was not as described in the listing - only one washer/drier and no air dryers on loan and the room was not secured (lock broken). The building...

"Having arrived at the hotel at 1430, we were given a room, which was small and very cramped. We turned on the air conditioning and soon as we arrived and it was obvious that it wasn’t working. We left it on while we went out for something to eat. I returned 90 minutes later and it still indicated 29 degrees. I informed reception of the problem and the Receptionist told me that she would deal with it. It still wasn’t working when we returned at midnight. I was told that there was still a...

"Super friendly staff, very quiet room despite facing train tracks, comfortable beds. All in all good value."

"Expedia and Holiday inn in separate emails stated that check in was 2pm. Arrived at 2 , to be told check in was 3pm, despite emails stating different. "

"Super-friendly, but professional staff. Great location for the centre of Cardiff. Shower and bathroom facilities were great. It was a great price for such a spacious room and access to a swimming pool. Would definitely stay again."

"Close to train station and also castle."

"Really friendly staff very clean and well presented room. Lovely bathroom and welshcakes as a snack ! 5stars thank you! Will be back "

"Excellent breakfast and dinner. Helpful and thoughtful staff"

"The front desk staff were knowledgeable and gave perfect suggestions to our queries."

"The location of this hotel can't be beat! The castle, stadium and tons of shops/restaurants were all within walking distance. The staff was so kind and helpful. However, the rooms were quite dingy and they dont allow you to take your room key out of the hotel."

"I don't like giving a bad review but for £220 it was a shockingly bad experience. Admittedly it was at the end of the heatwave and despite a fan working full blast every surface in the room was not warm but hot, only one window would open 4" max. The suite overlooked the inner yard with massive pipework and heating units with a huge steel chimney beside our window. My hairbrush was hot on the shelf in the bathroom the toilet seat was hot and there was no window or vent. I had to get up twice in...

"Basic facilities but lovely staff"

"Breakfast buffet offered plenty of options. Property convenient to shopping and restaurants. Across the street from the castle. Only downside was all the street construction which wasn’t their fault."