Search Hotels Near Mount Gleason, Sunland

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"I am writing to formally express my serious dissatisfaction regarding my recent stay at your hotel. The condition of the room was extremely unacceptable. There were mosquitoes everywhere in the room, and I was constantly bitten while trying to sleep. The situation in the bathroom was even worse, with a large number of mosquitoes flying around. Because of this, it was almost impossible for us to take a shower, brush our teeth, or wash our faces comfortably. The level of hygiene and cleanliness was far below what any guest should reasonably expect from a hotel. In addition, we were unexpectedly charged extra fees for parking, we weren’t parking our car, at the time of booking or check-in. This was very frustrating and felt unfair. Furthermore, the staff member who assisted us during check-in had a very rude and unfriendly attitude. Instead of providing proper customer service, the behavior made us feel unwelcome and uncomfortable. Overall, the environment, service, and unexpected charges made this one of the worst hotel experiences we have had. Due to these unacceptable conditions, I am requesting a full refund for this stay. I hope your management team will take this complaint seriously and respond promptly with a fair resolution."

"Clean and great location Shuttle to Burbank airport was a breeze"

"Elevator constantly broken, only one entry isn’t ideal either if room is back around to other side. Need bigger coffee cups, way too small."

"I enjoyed resting in my room. The bed was comfortable and the shower was nice. Plenty of parking and people seemed to enjoy the outside patio/bar area and the restaurant."

"Nice room"

"Room was clean, staff was welcoming"

"Great room and very clean. Wonderful staff."

"Big bed staff understanding amazing clean new rooms quiet"