2/10 Sangat Buruk
Guilherme
Bepergian bersama teman
14 Okt 2025
BEWARE... SCAM HOTEL! I was scheduled to check in late after an event, so I did the right thing and called the hotel earlier that day to let them know. The person on the phone assured me it wasn’t a problem and that they would make a note on my reservation.
When I checked in late that night, everything seemed fine. But later that week, I noticed an extra $268 charge on my card. When I called to ask about it, I was told it was a “No Show Charge.” This made absolutely no sense since I physically checked in and stayed at the hotel, and nowhere on their website do they mention such a policy.
After multiple days and repeated calls, I finally spoke to a manager who agreed to issue a refund. However, even then, they only reimbursed me part of the amount instead of the full charge.
This feels like a deliberate scam tactic... charging guests hidden fees after their stay, then refusing to return the full amount even after proof is provided. It’s dishonest and unprofessional.
⚠️ Highly recommend avoiding this hotel and booking elsewhere. There are plenty of other options that don’t resort to shady practices like this.
Guilherme
Menginap 1 malam pada bulan Agustus 2025