Search Hotels Near Place du 16 November, Marrakech

"I travel all year for work and this is the worst hotel i have ever been too. Staff are rude and dont care! Rooms are dated and everything in room was broken including tv, balcony, door iron and safe. Told management but didnt really care Spoke to General Manager Muhammed and he was worse than his staff. Told me he would give me a discount when i go back to hotel as if i ever would. He was rude an arrogant. The changed our room 3 times in 3 days which took hours to do but he couldn't see a problem with that. Rudest General manager iv ever encountered. Pool area is nice with DJ playing but staff just dont care. Im in Marrakech every year and its amazing. Arab culture is so welcoming but this hotel is the opposite. Even every taxi we got in agreed that all they ever heard was problems with this hotel. No wander it has changed names 4 times in past 20 years. Btw is fully under construction but in there true sneaky way they dont tell you. Reception was full of people complaining and all you could hear around the pool area was people with issues with hotel. This was not unique to me. Reviews must be manufactured or fabricated. U must visit Marrakech it is amazing but if you stay at this hotel your trip will be ruined."

"The hotel has some pleasant areas, such as the rooftop area. Staff were friendly and the room was clean, quiet and well laid out. Good location. However, service felt disorganised (emails going unanswered) and things felt quite tired, eg, leaking shower, bulbs missing, sockets not working. "

"We just came from 2 other true 5 star hotels, so this one was a noticeable step down and not one I would rate as 5 star. Was actually fine for the price but not 5 star. Rooms were a bit rough with mold in shower and banged up walls, but otherwise fine. Great location near new city which was very interesting to see after staying in Medina."

"Excellent customer service! Great shower espresso machine in the room. I highly recommend this hotel!"

"The family-owned hotel with everything you may possibly need to make your vacation memorable, and a beautiful vibe. The couple are so friendly, cordial, and personable. It’s located wonderfully: absolutely close to both bus station (in case you are using public transport to/from the town), the Medina, souls, beaches … You cannot beat the cleanliness, the amount of care they provide, and hospitality. I extended my stay and couldn’t think of any other hotel to go before my flight back to London. Thank you so much 💕"

"Solid. Dated. But solid. "

"Room was ideal, staff were really friendly and helpful. Breakfast wasn't the best but did the job, hotel makes up for it though in looks and location. "

"The stay at Sofitel Marrakech Palais was excellent- amazing service and rooms. Our stay was unfortunately very short and barely an evening spent. But the beds were very comfortable and shower stalls and toilet all appeared modern and newly renovated."

"Nice clean hotel, staff were very nice and helpful, big rooms however very noisy if it's facing road and royal theater. Breakfast was OK, coffee from the machine not great, birds helping themselves to breakfast buffet . Very comfortable bed and nice soft bed sheets"