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"Nice location. Bath area needs updates. Side table next to the couch was flaking and rust all over. Was a hair in the tub. Someone’s Bobbi pins on the floor."

" Have stayed here before. "Renovation " has been going on for 3 years. Great location, average property, some staff are not helpful. Marriott needs to take it over, get the upgrades done, work with staff to improve attitude"

"Breakfast left a lot of room for improvement- bagels toast English muffins and cold cereal, apples bananas and juice that’s it. Not even yogurt. Stingy with clean towels/ wash rags as well. All in all stay was adequate (8 days) but could’ve easily been better."

"The staff was friendly, but the cleaning was appalling. The room was incredibly dirty, and I was shocked."

"It was clean, didnt really see much staff but seemed sufficient and it worked!"

"Very clean. Staff was helpful"

"This Holiday Inn Express just needs some love. The facilities need maintenance. The staff was nice and the room was as clean as it could be. It is time Holiday Inn Express St. Charles for a remodel or even some maintenance on this facility."

"Pro: The room was spacious and clean. I love the fact that we had a microwave and fridge in the room. The bed was super comfy as well. Con: On several occasions we hard a dog barking and people talking in the hall. We had the breakfast buffet and it was NOT worth it for the money you pay. It was almost $30.00 for two of us. I get a better free continental breakfast at other hotels. "

"Great staff"

"Was very noisy, between the constant walking around in the room above us, and from what sounded like laundry machines going at night. Staff at front desk was very friendly and helpful though. Updated older building."

"Room smelled like cigarettes, pillows/towels smelled awful. Extractor in the bathroom didn’t work. The gentlemen in the front with the dark hair was extremely rude upon arrival. Book elsewhere, Police and EMS were there as well."

"Do you enjoy MOLD? How about cigarette burn? Are you missing a dirty trash filled room from your vacation? How about rude staff? This place will be perfect for you! The price of this place (wouldn’t even consider it a motel let alone hotel) was too expensive for how little care is taken of this property. Don’t waste your time or your peace of mind on booking this atrocity of a stay. Better off grabbing some cardboard and nuzzling up next to a stranger under a bridge than staying here. Wish I...

"Beautiful hotel, staff was amazing, loved the hotel room and offerings."

"My flight was cancelled at OHare. All flights were. So hotel demand was high. Rooms were marked up 3x over normal times, and most were sold out. I settled on this place. Nice clerk. Nice property grounds. Room: mattress good. Sheets good. Blanket and bedspread questionable. Bathroom awful - faucet 100 years old and crusted over, shower was a trickle but warm. Water tastes terrible. Shower drain mostly plugged.. AC ok. For one night, I've been in worse."

"We have stayed at this hotel many times and always appreciate the friendly staff—Kelly, in particular, was especially helpful during our visit. The breakfast was okay, though it feels like the quality has slipped a bit compared to past stays. It’s also worth noting that this location hosts quite a few events, so be prepared for the hotel to feel a bit taken over on occasion. Our main issues were with the room comfort and maintenance. The air conditioner is wired to a motion sensor, meaning the...

"Great staff. Clean rooms."

"The room was clean! The staff were always helpful and polite. The breakfast area was always cleaned and well maintained. Had good options for breakfast! The parking sometimes sucked but there was always additional parking in the rear, with rear hotel access with your room key. Nice indoor pool and spa"

"The one positive for us was the breakfast was decent and had a good variety. That being said, the pool was freezing and unusable, as well as the main doors to the pool wouldn’t unlock, you had to use a side door. They also had no guest laundry facilities."