Search Hotels Near Sutton Coldfield Mall, Birmingham

"Everything was exceptional. The staff was incredibly helpful. The rooms were gorgeous. The food was great. But I cannot say anything better about that staff. They were absolutely lovely."

"All was very good, but did feel that our room was in need of a little TLC, unpainted skirting board, minor marks on walls which a touch up with paint would improve."

"Property was nice and room ok. Shower was a powerful but temperature kept varying. Bar food and drinks were nice but disappointing that on Expedia (who we booked through) it said pets stay free but on arrival charges were applied for the dog which is why I’ve given a lower rating. Did mention to the member of staff who checked us in but nothing was done about this and Expedia still shows as pets stay free "

"Great check in experience with Aaron. Large, clean room. Great breakfast. Free parking."

"arrived by train station 300 yards away"

"The room was clean bed was comfortable, an extra pillow on the beds would be good, there was mould in the shower. Staff so polite and helpful, the bar area was good, and plenty of parking. I came for a night with my children to visit family, very easy to get to my dads and felt safe with my children. "

"Breakfast was delicious. All the items we tried on the menu were delicious to be fair. Staff was super friendly and helpful. Stay was lovely and we cant wait to be back next year."

"The advertised school holidays parts were not what we were expecting at all.. movie room with popcorn etc - was some dirty bean bags and no film playing. It was in the same room as the games so you couldn’t sit and watch a film. We didn’t find a sweet cart which was advertised. The new pool area is amazing. Great for kids! And very warm. Would definitely recommend. Communal areas could do with an upgrade and the rooms. We ate in the Ryder grill and opted for the sharing chateaubriand - for the price it was we were extremely disappointed, it was quite cold, not presented very well and lacking flavour, but with a toddler past her bedtime we didn’t have the time to send it back and wait for new food. The breakfast choices and quality was also really lacking. The breakfast food was also cold. Overall disappointed with the food here for the price it is "

"Rubbish hotel.com"