Resorts in Tennessee

"First off, there is NO elevator and I feel like that was buried in the description. The lobby smelled like vomit. The carpet in the hallways and stairwells (no elevator) was stained and dirty. Dog friendly -we discovered this tidbit when a big dog barked for a while across the hall from us. The lady checking us in had zero personality and didn't mention there was no elevator. Our tv remote has no batteries so I had to go down to get some and I felt like it was a huge inconvenience to her. I will say the beds were satisfactory. We didn't eat breakfast, when we went down there were no eggs or hash browns, leaving on sausage patties as the only hot food offerings. I checked the reviews BEFORE booking and I they are NOT consistent with our experience at all!!! I do not recommend."

"Clean convenient spacious room. Staff was very friendly, accommodating and attentive! Perfect location to walk to broadway."

"This was the first time we had online check in. I am older and needed assistance. The person was truly great! She was patient, clear and respectful while she walked me through check in process. The facility was beautiful! Clean and quiet! The pool area was super nice and we spent time there. We also enjoyed the rooftop lounge area. We watched the thunder and lightening each night up there. Our room was very nice! We had a kitchen and washer/dryer. We will definitely be staying there again!"

"Small rooms and elevator issues. Great employees, new property and awesome location!"

"Good room and hotel"

"Parking is off property but nearby and not free"

"Great report. The views are fantastic, the staff is amazing. The amenities are really nice. The drive up the mountain is kind of a pain but so worth it."

"Our second time staying at this property staff was mixed, some great some not quite knowledgeable but willing to help. Breakfast is a great amenity, the eggs would be better if they weren't powdered eggs. Staff in that area very attentive and cleaned well. Housekeeping staff left too much room for improvement. Door was left open, room not cleaned until late afternoon, bathroom not always refreshed with proper towels/mat. Will stay here again due to its great location and ease. Cannot comment on the afternoon activity since we were out and about every day."

"This hotel has it all! Great views, restaurants, pool with slide, trolley shuttle to downtown and the hotel itself has an interesting architecture. I was curious how the room would look with it being a round hotel, and they were super roomy. All around a great place to stay on a Gatlinburg trip. Oh, and I can’t forget to mention the warm cookies - delicious!! "