Outdoor pool, a heated pool, pool umbrellas, pool loungers
Check availability

Reviews of Fairmont Waterfront

4.5 out of 5
Fairmont Waterfront
900 Canada Place Way, Vancouver, BC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1024 out of 1452 reviews" "
Rating 8 - Good. 268 out of 1452 reviews" "
Rating 6 - Okay. 84 out of 1452 reviews" "
Rating 4 - Poor. 44 out of 1452 reviews" "
Rating 2 - Terrible. 32 out of 1452 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Chunghyun

Liked: Cleanliness, staff & service, property conditions & facilities
The room was not ready, so we waited until 3:40. Other than check-in, other things were perfect. Will be back.
Stayed 1 night in May 2024
Response from Guest Relation Manager on 21 May 2024
Thank you for your review. We are looking forward to welcome you back in the near future.

10/10 Excellent

Elvira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff are excellent in communication with guests. Great amenities. Beds could use newer quilts :)
Stayed 1 night in May 2024
Response from Guest Relation Manager on 21 May 2024
Thank you for your review. We are looking forward to welcome you back in the near future.

8/10 Good

SUBARNA

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Relation Manager on 21 May 2024
Thank you for your review. We are looking forward to welcome you back in the near future.

10/10 Excellent

Irving

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxury hotel with an excellent location, evetything is walking by…..shopping centers/Restaurants/Bars/Subway
Stayed 6 nights in May 2024
Response from Fairmont Waterfront on 19 May 2024
Thank you for sharing your review. We are delighted to hear that you enjoyed your stay, and the location of our property. We hope to see you again soon.

10/10 Excellent

Ashok

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in May 2024
Response from Fairmont Waterfront. on 19 May 2024
Good day Ashok, Thank you for your feedback. We appreciate your time spent with us at Fairmont Waterfront. We glad to hear that you enjoyed your stay. Sincerely,Elizabeth Van HooydonkDirector of Operations.

10/10 Excellent

Eve

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Fairmont Waterfront on 19 May 2024
Thank you for sharing your review. We hope to see you again soon.

10/10 Excellent

Deirdre

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2024
Response from Guest Relation Manager on 20 May 2024
Thank you for your review. We are looking forward to welcome you again in the near future.

8/10 Good

Franz, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice view and nice patio off room
Stayed 1 night in May 2024
Response from Guest Relation Manager on 15 May 2024
Thank you for your your feedback. We are looking forward to see you again in the future.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice Hotel, would stay again.
Stayed 1 night in Apr 2024
Response from Francois Bouchard, Guest relations manager on 14 May 2024
Thank you for your feedback, we're glad you enjoyed your stay with us.

8/10 Good

Lourdes

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable to Disneyland, but the room was dirty when we checked in
Stayed 2 nights in Mar 2024
Response from Francois Bouchard, Guest relations manager on 13 May 2024
Thank you for your feedback, we're glad you enjoyed the location of our property. Our sincere apologies regarding the cleanliness issues you've encountered, certainly share your concerns while on property and we will ensure that you receive a room up to standards.

10/10 Excellent

Harold

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in May 2024
Response from Francois Bouchard, Guest relations manager on 7 May 2024
Thank you for your feedback, we're glad you enjoyed your stay with us.

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
The location was great and convenient for dining, walking the harbour, walking downtown
Stayed 4 nights in Apr 2024
Response from Fairmont Waterfront. on 5 May 2024
Good day Victoria, Thank you for your feedback and we are glad to hear you enjoyed your stay, especially the location! Sincerely, Elizabeth Van HooydonkDirector of Operations

8/10 Good

Natthapa, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
Nice view love it
Stayed 1 night in Apr 2024
Response from Fairmont Waterfront on 4 May 2024
Thank you for sharing your review. We hope to see you again soon.

10/10 Excellent

Stephanie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property The staff is amazing Cannot beat the location
Stayed 2 nights in Apr 2024
Response from Fairmont Waterfront on 3 May 2024
Thank you for sharing your review. We are delighted to hear that you enjoyed your stay and we hope to see you again soon.

10/10 Excellent

Yvonne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Apr 2024
Response from Fairmont Waterfront on 3 May 2024
Thank you for your review. We hope to see you again.

8/10 Good

Mary Grace, Fairfield

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
cozy
Stayed 3 nights in Apr 2024
Response from Fairmont Waterfront. on 30 Apr 2024
Good day Mary Grace, Thank you for your feedback and we appreciate your time at Fairmont Waterfront. We are glad to hear you had a cozy stay with us and enjoyed our building overall. Sincerely Elizabeth Van HooydonkDirector of Operations

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lol
Stayed 1 night in Apr 2024
Response from Francois Bouchard, Guest relations manager on 1 May 2024
Thank you for your feedback, we're glad you enjoyed your stay with us.

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is spacious, well decorated and clean. The view of the water front was the best!
Stayed 1 night in Apr 2024
Response from Francois Bouchard, Guest relations manager on 29 Apr 2024
Thank you for your feedback, we're glad you enjoyed your stay with us.

10/10 Excellent

Ena

Stayed 1 night in Apr 2024
Response from Fairmont Waterfront. on 19 May 2024
Good day Ena, Thank you for your feedback. We appreciate your time spent with us at Fairmont Waterfront. We glad to hear that you enjoyed your stay. Sincerely,Elizabeth Van HooydonkDirector of Operations.

10/10 Excellent

Chris

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Fairmont Waterfront. on 30 Apr 2024
Good day Chris, Thank you for your feedback and we appreciate your time at Fairmont Waterfront. We are glad to hear you enjoyed the view and our building overall. Sincerely Elizabeth Van HooydonkDirector of Operations

8/10 Good

Lindsey

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Staff was lovely and accommodating. Room was beautiful except a few high traffic surfaces left dirty, light fixtures in bathroom hadn’t been dusted or cleaned.
Stayed 1 night in Apr 2024
Response from Fairmont Waterfront on 4 May 2024
Thank you for sharing your review. We apologize for the disappointment experienced with your stay. Please rest assured that we are addressing the matters to avoid future occurrences. We hope to see you again.

10/10 Excellent

David

Stayed 1 night in Apr 2024
Response from Guest Relation Manager on 19 May 2024
Thank you for your feedback. We are looking forward to welcome you again in the near future.

8/10 Good

Jordan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Hard to make the gold floor worth the extra cost. Next time we will take a room with a veiw instead of access to the gold lounge.
Stayed 2 nights in Apr 2024
Response from Fairmont Waterfront on 4 May 2024
Thank you for sharing your review. We apologize for any disappointment experienced in our Fairmont Gold. We look forward to welcoming you back to Fairmont Waterfront.

10/10 Excellent

Martin, Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Francois Bouchard, Guest relations manager on 29 Apr 2024
Thank you for your feedback, we're glad you enjoyed your stay with us.

10/10 Excellent

Claire, surrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Apr 2024
Response from Francois Bouchard, Guest relations manager on 29 Apr 2024
Thank you for your feedback, we're glad you enjoyed your stay with us.

10/10 Excellent

Navdeep

Stayed 1 night in Apr 2024
Response from Guest Relation Manager on 19 May 2024
Thank you for your feedback. We are looking forward to welcome you again in the near future.

8/10 Good

Andrea

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel only con was having to pay extra to have our vehicle in a secure parking lot.
Stayed 1 night in Apr 2024
Response from Francois Bouchard, Guest relations manager on 29 Apr 2024
Thank you for your feedback, we're glad you enjoyed your stay with us.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Francois Bouchard, Guest relations manager on 29 Apr 2024
Thank you for your feedback, we're glad you enjoyed your stay with us.

10/10 Excellent

katherine kimball

Business traveller, Travelled with partner
It was a beautiful property. The staff was extremely friendly and helpful. I would definitely recommend the Fairmont Waterfront
Stayed 3 nights in Apr 2024
Response from Guest Relation Manager on 28 Apr 2024
Thank you for your feedback. We are looking forward for welcome you back at Fairmont Waterfront in the near future.

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Took the train from the airport and just a few minutes short walk to the Fairmont. Great service at checkin. Lovely quiet room. Food service great. Comfortable bed and room. Would recommend.
Stayed 1 night in Apr 2024
Response from Fairmont Waterfront. on 28 Apr 2024
Good day Jane, Thanks for staying with us. We appreciate your feedback! and we are glad to hear that you enjoyed your stay!Sincerely,Elizabeth Van HooydonkDirector of Operations

4/10 Poor

Amit

Stayed 1 night in Apr 2024
Response from Guest Relation Manager on 19 May 2024
Thank you for your feedback. Should you wish to discuss further regarding your stay experience, please kindly reach out to us directly and we are delighted to assist further.

8/10 Good

charla

Stayed 4 nights in Apr 2024
Response from Fairmont Waterfront on 17 May 2024
Thank you for your review. We look forward to seeing you again in the near future.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are so specious and clean. Staff is very nice and the restaurant has great food esp the Saturday and Sunday bottomless brunch . Loved it
Stayed 3 nights in Apr 2024
Response from Fairmont Waterfront on 28 Apr 2024
Thank you for sharing your review. We appreciate your compliment towards our staff, and we are delighted to hear that you enjoyed your brunch in our restaurant. We hope to see you again soon.

10/10 Excellent

Nissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am always amazed at the service level at Fairmont properties. Not only were we upgraded because of a birthday, but they pre-arranged to have cake waiting in the room for us. They truly go above and beyond to make your stay special. The rooftop pool was lovely and the proximity to the sky train and Stanley park was perfect! We will for sure be back!
Stayed 1 night in Apr 2024
Response from Fairmont Waterfront on 28 Apr 2024
Thank you for sharing your review. We are delighted to hear that you enjoyed your stay, and we truly appreciate your compliment towards our team. It will serve as encouragement to continue our dedication towards our guests. We hope to see you again in the near future.

10/10 Excellent

Russell, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed and bedding, excellent shower and products, great view from the room, would definitely stay again
Stayed 2 nights in Apr 2024
Response from Fairmont Waterfront. on 26 Apr 2024
Good day Russell, Thank you for your feedback and we are glad to hear you enjoyed our bedding, products and the view! We are looking forward to welcoming you back.Sincerely, Elizabeth Van HoodydonkDirector of Operations

10/10 Excellent

Omar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Mar 2024
Response from Fairmont Waterfront. on 26 Apr 2024
Good day Omar, Thank you for your feedback and we are glad to hear you enjoyed your stay. Sincerely, Elizabeth Van HoodydonkDirector of Operations

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Francois Bouchard, Guest relations manager on 26 Apr 2024
Thank you for your feedback, we're glad you enjoyed your stay with us.

8/10 Good

MOSA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is near the port, however was noisy when ships were coming
Stayed 2 nights in Apr 2024
Response from Fairmont Waterfront on 25 Apr 2024
Thank you for sharing your review. We apologize for any disappointment experienced. Please rest assured that we are addressing the issue. We hope to see you again soon.

8/10 Good

Julie

Stayed 1 night in Apr 2024
Response from Guest Relation Manager on 15 May 2024
Thank you for your review. Should you wish to discuss further regarding your stay experience, please do not hesitate to reach out to us through wfc.frontofficemanagers@fairmont.com

10/10 Excellent

Ruixuan

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect stay
Stayed 1 night in Apr 2024
Response from Francois Bouchard, Guest relations manager on 24 Apr 2024
Thank you for your feedback, we're glad you enjoyed your stay with us.

10/10 Excellent

Tobi, Dallas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and staff were great. It was comfortable and convenient.
Stayed 3 nights in Apr 2024
Response from Francois Bouchard, Guest Relations Manager on 24 Apr 2024
Thank you for your great feedback, we're glad you enjoyed your stay with us.

10/10 Excellent

Sylvie

Stayed 6 nights in Apr 2024
Response from Francois Bouchard, Guest relations manager on 14 May 2024
Thank you for your feedback, we're glad you enjoyed your stay with us.

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Fairmont Waterfront on 25 Apr 2024
Thank you for your review. We hope to see you again.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Francois Bouchard, Guest relations manager on 24 Apr 2024
Thank you for your review, we're glad you enjoyed your stay with us.

10/10 Excellent

Alyssa

Stayed 1 night in Apr 2024
Response from Fairmont Waterfront on 12 May 2024
Thank you for your review. We hope to see you again soon.

10/10 Excellent

Leigh

Liked: Cleanliness, staff & service, property conditions & facilities
Looks great and the views are nice
Stayed 2 nights in Apr 2024
Response from Francois Bouchard, Guest relations manager on 22 Apr 2024
Thank you for your great review, we're glad you enjoyed your stay at us.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Relation Manager on 12 May 2024
Thank you for your review. We are looking forward to welcome you back in the near future.

10/10 Excellent

Daina

Travelled with partner
Had an amazing stay here! Staff were so great, friendly, and helpful and the hotel itself did not disappointment. My only critique is I wish the soaps and shampoos in the room were a little more neutral-the Rose 31 floral fragrance isn’t an overall neutral smell! Everything else was amazing-we will definitely be back!
Stayed 2 nights in Apr 2024
Response from Fairmont Waterfront. on 22 Apr 2024
Good day Daina, Thank you for your feedback. Rest assured, we will address your critique promptly to ensure a better experience for our future guests. We are glad to hear you enjoyed our staff's services and hotel itself. Sincerely, Elizabeth Van HooydonkDirector of Operations

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, and depending on which side of the building you are and what floor the view is amazing. The rooms are quiet, and the insides are very nice. Personal stocked mini bar, menu of ARC for room service which is a nice option. They will bring nice pet beds for your pets if you bring them with you. - Only issues for me were the overal food prices, breakfasts were on average 30$ each. - The hotel is pet friendly which was great, but has no where to take your pets to use the bathroom, and coming from a small town Our pets hate traffic and refuse to go if scared Which they were every time we tried to take them out due to constant traffic and people. - A small grassy area would be a huge plus for people with pets to be able to take them to the bathroom. How are you supposed to bring your pet with no bathroom space. - Only real parking is underground, which if your vehicle is over 6ft you cant use, and there is Little to no parking around or outside the Hotel, overall the undergound parking was very small, the whole area is difficult to maneuver unless you have a small vehicle. - Parking is 45 bucks for 24 hours, which is insanely expensive considering the average room for a night is 300 and you have to share the underground lot with the shopping mall. Over all we enjoyed our stay, beds were comfortable, room was dark and quiet, veiw was amazing off the 23rd floor. Staff were friendly and helpful. 8.5/10
Stayed 1 night in Apr 2024
Response from Francois Bouchar, Guest relations manager on 22 Apr 2024
Thank you very much for your feedback Steven, we're glad you enjoyed your stay with us!

10/10 Excellent

Thomas

Stayed 2 nights in Apr 2024
Response from Guest Relation Manager on 12 May 2024
Thank you for your review. We are looking forward to welcome you back in the near future.