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"Room had amazing views, staff friendly and the lounge was stocked nightly."

"The bathroom was tiny for a room that was charged for 4 adults by the hotel. Its almost like a cruise ship bathroom with extermely poor design from the sink (practically no space to keep the stuff - you would have to hold your things and keep it outside the room) to the towel rack which is very high and directly over the toilet. No automated flush (airport have a better toilet). Curtain in the bathroom. Only one mirror outside the room by the main door and if you are getting ready - you will be hit by the door. Also, entire hotel has "strict" directions for the guests. Don't do this or that - not treating them like adults. They replaced water bottles with an empty jug that you would have to fill out from the lounge area. Jug so poorly designed that you would likely spill water in the room. The room should not be sold for a family of four and not charged children as adults for everything just because you are able to fit two double beds in the room. Also, the night pyjamas are hidden in the drawer and just one long shirt (unsure if anyone wears them). Not recommended. Staff told me this is what you would get if you want to "save" money - I was confused!"

"Great accommodations, great staff, great hotel features like being able to see available laundry units in real time via TV, great beds, good size room, wash room is fantastic and the beauty kit samplers were great. Overall the best hotel we stayed at during our 2 weeks between Kyoto, Osaka, and Tokyo!"

"Everything was perfect "

"Excellent room orientation. Very friendly staff. Very clean. Free coffee is a very big perk. ."

"Rooms are too small ! Breakfast not good variety!"

"the breakfast was so good!! "

"Loved the location. Hotel staff was good. Didn’t really need much during our stay. We sit need room cleaning but the staff would always ask to change out our towels and take our garbage. The breakfast was great. Had enough items from mini pancakes sausages cereals and Japanese options. Rooms are small but we managed even with 4 luggage’s. Room had blackout shades which was nice. Hotel had laundry which don’t dry very well. We took it out to dry. There is a coffee machine for all day use and toiletries but no floss. Ice machine with plastic cups. Shower water pressure was good. Beds are firm. We walked everywhere from hotel. Train from Namba was convenient to Universal and to KIX airport. "

"Excellent hotel in a convenient location to Namba. Staff were incredibly polite and friendly and always on hand to help when needed. Great selection at the breakfast buffet with plenty of options to suit all tastes. Room amenities were plentiful and the bed incredibly comfortable. A great stay. "