Hoan Kiem Hotel Guide - 4 Stars Hotels in Hoan Kiem, Hanoi

"I had an incredible stay at this hotel in Hanoi, and what stood out the most was the truly exceptional service. From the moment I arrived, the staff went above and beyond to make me feel welcome, especially one staff member named Susan. Every interaction felt genuine—whether it was the warm greeting at the front desk, the helpful recommendations for local restaurants and attractions. The team here is attentive without being intrusive, and it’s clear that they take pride in making each guest’s experience personal and memorable. They helped arrange transportation, gave me insider tips for exploring the Old Quarter, and even checked in to make sure everything in my room was perfect. Hanoi is already a beautiful and vibrant city, but staying here elevated my trip to another level. I’ve stayed in many hotels, but the service here is among the best I’ve ever experienced—kind, professional, and heartfelt. I would return in a heartbeat and highly recommend this hotel to anyone visiting Hanoi."

"Hotel staff very attentive, welcoming and competent. We were very well received. On arrival we were toasted with a refreshing juice to soothe the heat. The employees are very cordial, welcoming us every walk back always with a friendly smile. Clean and pleasant environment, decorated with fresh and beautiful flowers. We feel at home. We love the breakfast, served with variety and abundance. Congratulations to everyone!!!! We love!!!"